February 2024 by Michaela Healy
I came into the store today with two friends to have a look and buy some birthday presents! I picked up a tester face cream and tested some of it on my hand. One of the staff members very sternly said ?you need to be careful with the testers as we actually have to use them on our customers? and then continued to watch us for our entire stay in the shop.Not only are testers there to be tested, but I was very respectful in doing so. This was extremely out of order and made me feel unvalued as a customer. I will NOT be returning to such a rude store full ignorant staff.
September 2023 by Lisa Phillips (Elle Pee)
They don't answer the phone, made me wonder if the shop was open or not.
July 2023 by Nails By Olusesi
The ladies are always so friendly and polite when I visit, always so welcoming and Happy to help.
May 2023 by Karen McNamara
Such lovely service today from the St Albans store. So helpful that I just had to leave a little review.
March 2023 by Anne Bromwich
Happy assistants to help with buying decisions. Lovely experience.
January 2023 by mohammad bassa
Great service
January 2023 by Paul Freegard
Nicola was great with my wife, very knowledgeable, polite and confident.
December 2022 by Afshan ,
Really lovely staff there even the lady who matched my foundation nit pushy at all like other department stores this will be my go to place thanks ladies for your lovely service ?
June 2022 by Axel Flaig
Noce bright store, good service
June 2022 by A Happy Soul
Noone offered to help. So I went somewhere else
November 2021 by lorns M
This was my first time in this particular Space NK. I was greeted with a very smiley girl who asked if I needed any help. After browsing I was assisted by one of the assistant managers who was equally friendly and very knowledgeable. I purchased a few suggested products and she even gave me a generous sample of I foundation to try out. Fantastic customer service I shall defenatly return
September 2021 by lorna mclellan
This was my first time in this particular Space NK. I was greeted with a very smiley girl who asked if I needed any help. After browsing I was assisted by one of the assistant managers who was equally friendly and very knowledgeable. I purchased a few suggested products and she even gave me a generous sample of I foundation to try out. Fantastic customer service I shall defenatly return
August 2021 by Jessica Rose
I'd like to express my gratitude to assistant manger, who works at the shop in St Albans. My skin had gotten so bad that I had lost a lot of confidence, so I came in in a bit of a state. She was extremely helpful and aided me two weeks ago in determining which skin care routine and products would best help me clear my skin. Providing me with recommendations for products to use in my daily skin care routine.I wanted to see if my skin would clear up and if the products would work before writing a review. To her detriment my skin has cleared and feels so smooth. The compliments I've received from friends and colleagues have greatly boosted my confidence, and I've recommended that they visit SpaceNK St Albans and ask for the assitant manager because the service and knowledge she provided was exceptional.
April 2021 by noor-ul huda
Shop here regularly and service is a bit hit and miss. If i go in and list out products I know im buying and ask them to set aside at the till while I browse, they then give me great service. If i just walk in and am browsing though, I get terrible service which can be disappointing.Tbf, my latest experience the lady was very helpful and talked me through all the products and was upselling. She was very patient where we struggled to get a colour match for foundation and we had to swatch a lot of products. Aside from her giving amazing service, the other colleagues weren't great in their interactions w other customers around us.
March 2021 by A Google User
Shop here regularly and service is a bit hit and miss. If i go in and list out products I know im buying and ask them to set aside at the till while I browse, they then give me great service. If i just walk in and am browsing though, I get terrible service which can be disappointing.Tbf, my latest experience the lady was very helpful and talked me through all the products and was upselling. She was very patient where we struggled to get a colour match for foundation and we had to swatch a lot of products. Aside from her giving amazing service, the other colleagues weren't great in their interactions w other customers around us.
