January 2024 by Alison Watts
So helpful and we had the perfect trip to Thailand, all the internal flights and transfers were seemless, and hotels were amazing thank you x
January 2024 by Andrew Trodden
A massive thank you to Ben Hardy for helping us organise our DREAM honeymoon. From the very beginning, Ben understood what we were after and provided several suitable options - all within budget. When asked, he was happy to share his opinion and this helped us plan the perfect trip. This was my first Trailfinders experience and it was well worth every penny. Many thanks Ben - we look forward to booking another trip with you soon. We know we?re in safe hands!
December 2023 by Daryl Graddon
Myself & partner booked our long-awaited dream holiday last September with Laura B from the St Albans branch. Laura was extremely knowledgeable about Bali and informed us about the best locations to visit. She was friendly and helpful whilst planning our itinerary. Where to go for sightseeing or restaurants to visit. Down to what to do activities we could do within a realistic time frame, to create the holiday we'd wanted.Laura even contacted us multiple times after booking our holiday, to ensure we had arranged everything Trailfinders couldn't: Visas, Travel Vaccinations, etc. I had used STA to travel Aus & NZ in the past and I did not receive this sort of customer service, who went above and beyond!Thank you for everything Laura and we shall be using you for our future holidays!All the bestDaryl Graddon
November 2023 by Lorna B
Brilliant branch - team, and company. Saul helped me enormously with figuring out my ?I?ve got flights to NYC? quandary. That was my starting point and although I had some ideas, Saul spent time with me teasing out options and different things to try. It made holiday planning so much more enjoyable and I had the added benefit of knowing there were certain assurances from the TF brand. I put my faith in them (never booked with them, or anyone else, before) and I loved every minute of the trip. From the 5* hotel in NYC to the RV road trip around New England. I will be booking my holidays again with TF.
October 2023 by Corran Griffin
I have used Trailfinders St Albans several times and I've always had a great experience. Vanessa is my "go to" person now whenever I am thinking of booking a holiday. She totally understand my needs and quickly comes back with exciting options. Highly recommended!
August 2023 by Leesa Hamilton Lee
My husband and I were planning a trip to see our grown up children, who are currently working and living in Sydney. Whilst we were 'over that way', we also wanted to do the highlights of New Zealand's South Island. Having researched lots of travel websites and itineraries, I was overwhelmed by the amount of information and realised I needed help! When I contacted Trailfinders, I was fortunate to get through to Richard Collis, who turned out to have an in depth knowledge of that part of the world. We spent over 3 hours on the phone discussing destination, transport and accommodation options and by the end of the call, Richard had devised me a tailor made itinerary incorporating all of the 'must see' places and activites on my list. He was an absolute pleasure to deal with and I feel confident that we will have an amazing time due to his expertise.
August 2023 by Jen Whitworth
Thank you Trailfinders St Albans for finding an incredible holiday for my family and I! Nothing was too much trouble and the advice and guidance we received was faultless. The attention to detail was impeccable and our whole holiday (right from our first enquiry for advice as to where to go, from landing back in the UK) was just perfect.If you are looking to book a wonderful holiday, I would highly recommend Trailfinders St Albans. You certainly won't be disappointed with the amazing service or the fantastic holiday!Thank you Catherine.
July 2023 by Paul Field
Great customer service from James!
March 2023 by Wendy Simpson
We always use Trailfinders as all of their staff offer an enthusiastic and motivated approach to creating the perfect holiday at the most competitive price. This holiday was a once in a lifetime experience as it was for my husband?s 60th Birthday. As a group of eight friends and four very different parts to our holiday in Singapore, a 4 night Cruise to Penang and Phuket, a flight to Bali and a further stay in Ubud and then the final part to Sanur Beach, it was a challenge to arrange. However, as always, this was achieved with the expert knowledge and experience that all Trailfinders staff demonstrate.On this occasion, I would like to highly recommend Vanessa Adlard (Trailfinders St Albans) for her commitment to providing us with our dream holiday. Vanessa was amazing, thorough and paid great attention to each detail which was so much appreciated. We have just returned from this awesome experience and received a call from Vanessa to ensure that our holiday was everything we wanted it to be and that we were happy with all aspects of it.Thank you Vanessa! We are so grateful for everything you did to create very happy and special memories that will last a lifetime *****
January 2023 by Paul Johnson
Fantastic advice and service from Megan, thank you very much.
October 2022 by Tilda B
Really helpful advice and didn?t need to book an appointment!
June 2022 by David Pole
Great Staff very helpful in finding your ultimate holiday and get good deals. Also all the way to your holiday staff are helpful with telling you what you need and when and they follow you through the holiday and after. Highly recommend.
March 2021 by D Lyons
Brilliant service. You really feel your holiday needs are important. Have been updated on a regular basis, and considering the current covid problems, these have been dealt with very professionally. Would highly highly recommend Trailfinders
March 2021 by Peter Mason (BritishMadeShop)
Very good service from Trailfinders in difficult circumstances. Our trip to NY was cancelled due to the Pandemic. We?d booked hotel and flights via Trailfinders and Virgin were less than helpful for flight refunds. Nevertheless, we eventually got all of our costs refunded thanks to Trailfinders. We will be using them again in the future. I can?t say the same about Virgin Atlantic.
November 2020 by Ross Lynch
I had the pleasure of dealing with Richard and the only way to describe his service was fantastic!!! When went back and forth for close to 3 weeks constantly changing our route and plans. I was very annoying to say the least, and Richard was nothing but helpful and provided expert advice throughout. He was insistent on "getting this right for you" which he has done perfectly. My dream trip has been booked all thanks to Richard. Thanks once again!
