February 2024 by Clara Maraia
Linda and Paris very helpful sorting out a manufacturing fault pair of glasses.Many thanks for going the extra mile.
December 2023 by Vicky Macrow
Wouldn't help me even though I had a contact lense stuck in my eye
November 2023 by Annabel S
Very polite and knowledgeable staff. Happy with the professional service I received when having an eye test, contact lens test and choosing frames for new glasses. Much better than their most famous competitor.
November 2023 by Steve Richards
We stopped in for eyeglass repair while we were on vacation. The glasses were reported expertly and quickly, and the customer service was friendly and gracious.
October 2023 by Clara Piccinini
Booked an eye test with an OCT. The exam was very detailed, and the results were well explained. After that, I had so many good option of glasses, lenses and payment plans! All the details of the care plan were clear and I was offered very good customer care. Highly appreciated and recommended.
October 2023 by Garry Stanley
I?ve had a few problems with my specs but can?t fault the efforts Paris is putting in to resolve the final issue? thank you Paris
October 2023 by Rosa Gaskin
Best eye test I?ve had, very thorough and all 3 people that worked there were friendly, professional and extremely helpful! Great team :) will be coming back to get my glasses soon!
September 2023 by Claire Riley
Super friendly staff members in st Alban's store, helped me with all my options and currently kept well up to date with expected arrival date of my glasses, thanks so refreshing to have good in store customer service rather than feeling pushed to use online services
June 2023 by Jean Willis
I've give (positive) feedback twice since my appointment so please no more feedback requests ?
June 2023 by Jackie Ouko
Excellent experience, very meticulous optician. I'm very happy.
May 2023 by Kane Cheshire
Really impressed with the tech, friendliness and cost of the examinations. I mentioned an issue I was having and they did extended tests to try and understand it and rule things out, at no extra charge. £10 for a 3D scan of the eye is cheap as chips and the optometrist was really easy to talk to. All other staff I spoke to were also very nice and easy to talk to.
May 2023 by sheila sheridan
Vision Express were professional and friendly. It was a pleasure to have my Eye Test there and I will continue to book another test there in 2 years time.
May 2023 by cengiz demir
Staff at st albans vision express were wonderful and helped my mum pick the glasses she wanted, i want to thank everyone and recommend anyone visiting this branch
April 2023 by Alessia Marsh
Awful glasses and awful customer service. My current glasses were a replacement for a previous pair that had a manufacturers issue where the lenses would fall out. I was offered a free pair of new glasses to replace them (which was great) unfortunately, new management took over and vision express has gone down hill in customer service. My new pair had issues with the arm since I received them. I have been bringing them in constantly and they were just tightening the screw on the arm which would come loose quite quickly. Unfortunately because of constant tightening of the screw, the arm had a crack in it, and was close to snapping. They told me that I?d either have to pay for a new frame or they could speak to Prada about replacing the arm. Said they would get back to me? that was over a month ago. I have tried to call but no response or call back. My glasses this morning have snapped. I am left without glasses and I need them. I really wouldn?t bother with vision express, unless u want broken glasses and poor customer service.
April 2023 by Alan Turner
It was ok I didn?t have to wait long to get seen & order new frames & lenses was good.
