November 2023 by Jamie Bridge
Wouldn?t give refund on broken controller even though 1. IT WAS BROKEN WHEN BOUGHT but they said it had no issues and 2. I was returning with in 48 hours of my purchase which their official website says I can get a refund on any unwanted item broken or not.
November 2023 by Quantum Fish
If going to find something specific then it might have been better. But as I just popped in to have look, its arranged for quantity and so didn't buy anything
September 2023 by Peter Morley
We bought a used Macbook about a year ago for our son. The battery began to fail and the staff at Cex Stevenage were so helpful. All sorted out in a few days with a new battery fitted under warranty. Great customer service . Thank you ?
August 2023 by Simon C
Staff rude and to busy chatting to each other to help customers
August 2023 by MIMMICKJIMMY 123
Useless for trading anything in, can rarely get good deals on second hand games/electronics, some staff are quite nice.
August 2023 by Alex
Took an Xbox Series 1 boxed and pretty much imaculate to be sold with plugs and controller online price said £270 cash. The moron on the desk told me he would only give me unboxed price which was £240, I said your online box price is £260 and why? He said the box dosent reach their boxed condition price ??, and the box was near perfect and in better condition than the one they selling on the shelf for £400, then he said the controller isnt the original black controller that came with the console, (it was an original white on) I asked why that matters when they can simply put a black controller with it, if it matters so much, but of course the brain dead guy just said this was their grading policy.... so basically I got £30 less. His attitude also was awful. Yet they sell things like PS1 games for over £20 and things over double the price they buy them off you for.
July 2023 by OvSeer
Stevenage branch sold me a Surface Pro 7 with keyboard and then keyboard stopped working within 6 days.I took the equipment to Letchworth where they refunded me for the keyboard and I was told to order a new one online ( at a cost of shipping ) I emailed their customer support team who got back to me in 24 hours telling me " There was not much they could do " to cover the £2.50 charge for the shipping ( I know that sounds petty but why should I need to go out of pocket if they did not check the items properly? ) and being that I needed the keyboard to actually use the tablet for the purposes I purchased it for, I had to take a drive to Dunstable to collect the new one which is fuel wasted as I could not check if the issue was the keyboard or the tablet at Letchworth due to not having a new one in stock. When I arrived at Dunstable I asked if I could test the new keyboard on the tablet that I had taken with me to make sure everything was working alright before I paid for it since I was not sure if the tablet was the issue or the keyboard that I had given back. I was met with a low level of hostility and was outright refused the opportunity to test the goods before giving them my money again. Once I paid for the new keyboard all is working fine as of an hour of using it but the level of customer service, and total lack of consideration from anyone working in this company other than the lady at the Letchworth store really tells me that I made a poor choice in buying with CEX.Do yourself a favour and buy elsewhere.
July 2023 by Louis Watson
I arrived only 20 minutes before closing, fully expecting to be turned away, when I asked to trade in a couple things for something I was looking to purchase.Instead I was greeted by Spike, who got everything sorted for me very quickly!I really appreciate that Spike!
May 2023 by Mr Carbonite
Really friendly staff, tested my phone in the time they quoted and got another from them. Battery is incredible and it's in amazing condition. Couldn't be happier. Much better than the team at Letchworth!
January 2023 by phillip joyner
Wide variety of games and movies including ps2 and psp which is hard to find in stores.
December 2022 by Alex Small
My stolen iPhone 13 is in this shop in Stevenage and they have no contact details - how is this possible ?????
October 2022 by Eneda dishani
Worst shop to buy.Carefully with the policyyy they don't give time at all to return the item in case you don't like in same condition... Please see the policy carefully YYYY .They are many other second hand shops they have good products with a 30 day return policy with a full refund...
October 2022 by Oranuba Netochukwu
Affordable and nice place to get your items
June 2022 by Debbie
I've bought two phones from CeX, and I had to send one of them back. There customer service was great. The staff in the stores strike the balance between being really friendly and not being 'in your face'. They seem like a really good bunch of people.
June 2022 by Tom Fleming
Nice store with great items but when I was selling the staff member who felt with really could not be bothered and made me feel like I was being a pain selling my items which they under pay for
