March 2024 by Joe Hewett
Went to visit today to pick and buy my new glasses and I just had the absolute best experience. Lucy and Harley are such lovely customer facing employees who really helped me pick what would work best for me in terms of style and trend. I really can?t thank either of the girls enough for the help I received today! Really meant a lot - Thankyou so much Lucy and Harley! :)
March 2024 by Eva
Very nice staff, both at the front desk and optometrist. She was absolutely lovely and explained everything thoroughly. Nice and clean store with a good selection of glasses as well.
March 2024 by Sam Chappell
Thorough eye test and excellent customer service. The staff were friendly, answered all my questions and nothing was rushed.
February 2024 by Grace S
Great service, Vicky was very accommodating to my needs. Additionally, it was a very thorough eye check by Mr Ash. Thank you
November 2023 by Branko Hristov
Perfection as usual!
November 2023 by Matt Sharman
Always very professional
September 2023 by Sue
Changed to this optician last year and would recommend them. All round very good service.
August 2023 by P P Tang
Very good service, good staff, good products and good opticians! Very satisfied with the service!
July 2023 by Tom Oliver
Excellent staff.Endlessly patient and helpful.
June 2023 by Adam Burdock
I very good service at Stevenage from the evening had my eyes tested I ran late getting to my appointment. When I arrived the appointment nothing was rushed and I was very well accommodated. I then returned to choose my glasses on the Saturday and now in 10 days I should be able to collect my new glasses. Thank you Stevenage branch you are a credit to Vision Express
May 2023 by Evdoxia Spiridopoulou
I came here to do an eye test a few weeks ago, not necessarily to buy new glasses, just check my vision.The lady who checked me said that my eye prescription changed and one of my eyes vision deteriorated a lot which I was sorry to hear.When I told them to use the frame I bought last year for my new prescription, they told me that taking off the lenses and put them back the new ones, could damage the frame...I didn't say anything and then the assistant said, it should be fine, its a strong frame...Something I didn't appreciate as I find this as an excuse for me to buy new glasses..When I took my new glasses , I went home and noticed that with my old glasses I bought 2 years ago I was able to see much clearer than with the new glasses I was recommended which meant I was given the wrong eye prescription.I explained this to the shop and came back to do another eye test, where they told me that my old prescription is right as they checked my old glasses I brought to the shop but I needed now new glasses to see better for the distance.Which I didn't know and I understood that they were right.So they changed the prescription from reading glasses to distance glasses.A few weeks later I came back to receive my glasses, they did the prescription wrong and the glasses was reading glasses , not for distance.So they didn't use the right prescription and they needed to fix again. I left the shop and come back when I received a text that they were now ready.Yesterday I came back for second time and again the prescription was for reading glasses.This time they asked me to wait and fixed the glasses in the next 10 minutes as they should.Finally I was able to get the right prescription for the glasses I needed.Would I recommend vision express after my latest experience? My answer is negative. I am sorry.
March 2023 by Danielle Kirk
Amazing service every time, always trusted the staff and they are always friendly. They really went above and beyond to get alternative pair of glasses for my father in law after he broke his glasses when he fell and ended up in hospital.
February 2023 by janet robinson
I was extremely impressed with the service I received at the Stevenage branch. The optician was very thorough when conducting the eye test and gave me helpful advice. He was polite, kind and very professional. I can definitely recommend it as the service is far superior to their rivals.
November 2022 by Madeline Bermudez
Congratulations, the treatment was excellent, the very friendly and understandable staff are a great work team.
October 2022 by Lenley Parson
The service was excellent. I was greeted well as soon as I walked in. I didn't have to wait before someone acknowledged me. I explained what I wanted done and instantly felt I had come to the right place. They were extremely helpful informative and friendly. My needs were fully met and I left feeling confident that my instructions would be carried out to the highest standard.
