February 2024 by Zohra Qazalbash
I?ve had a very unpleasant experience with Wood bros. On 25 August 2023, I placed an order for Aged Oak WOOD BROS Henley HLY0013 Extending Dining Table.According to the confirmation I received, the "Approx. Delivery: 11 Weeks" so it should have been delivered somewhere in mid November 2023. However, to my dismay, the delivery did not happen as advised.After several calls my order was finally delivered on 22nd of December 2023 but without the table legs or the extension pieces, just 2 days before Christmas. The company was closed until 2nd of January so no way to contact them to enquire about the missing parts.I had no dining table to use on Christmas and new year.After several calls, the remaining parts of the dinning table were delivered after 2weeks in mid January. Without any explanation or apology.I emailed Wood Bros on 23rd of January 2024 asking for an explanation for the delayed and incomplete delivery. Got an acknowledgment that they will respond soon. Till this date I have had no response. I?m very disappointed with their service and would not recommend them to anyone.
March 2023 by Billy Baggins
A firm believer in ?say what you mean, and mean what you say? I?m very disappointed with the lack of integrity displayed by Wood Bros!Expressing concerns about the small sample sent, I was I was advised that, if I order the fabric and it was not suitable, it could be returned. Finding the fabric sent too thin and unravelling easily, I called to arrange a return but this was refused - I was advised that I could not return the fabric ?as it has been cut to order?! All I can say is I?m glad I didn?t spend hundreds or thousands on furniture with potential for extensive losses faced with the same lack of integrity.With previous reviews dated around a year ago I con only assume this ?small family business? has had a high of turnover of staff or is struggling financially given the stance adopted!
February 2023 by Jacek Stasiuk
Good place
October 2022 by Richard Gibby
Very high quality products and an excellent service. I ordered several cabinets and a large Old Charm sofa suite (7 pieces) to be made. They arrived within good time, given the impacts of the Covid pandemic, and all the furniture was extremely well made. Unfortunately one sofa was slightly damaged during delivery (a small tear on one arm) and Wood Bros immediately dispatched an engineer to examine it and then made a completely new and matching replacement sofa, with no quibbles. That has now arrived in good order. I am very impressed with their service as well as their products and would gladly recommend them to others.
October 2022 by Norman Wilson
I recently had to refurbish my Old Charm bookcases. I needed 4 ballbearing catches for the doors. I emailed Wood Bros and Lisa attended to my needs. She ensured that I was sent the required catches and I received them two days later. There was no charge!I would consider that to be sterling service from a Company that cares for their products as well as their customers. And Lisa could not have been more efficient, pleasant, and helpful. If I was a Managing Director of Wood Bros I'd be certain to keep her on a permanent contract!I'll be singing the praises of Wood Bros and Old Charm to all my family and friends. When a Company behaves like this, they need unstinting praise. If I can find more room in my home I'll be buying more Old Charm furniture!Norman S Wilson
October 2022 by Diane Delve
Fabulous service super helpful happy to recommend . Beautiful "Moon" tartan lampshades. One of the last remaining vertical woollen Mills in Great Britain. Thank you Wood bros.
October 2021 by brian currie
a great family business with old fashioned values,just what you need in this strange world,top class furniture with exceptional quality,couldnt wish for more.thank you.BC
