March 2024 by M A
Valentin has been exceptional at resolving and organising my new data contracts. Flawless service
February 2024 by Emily Brewer
Worst experience ever. I was sold a phone that didn't exist, and received no updates to tell me it wasn't being delivered. When I eventually phoned EE, the customer service representative was speechless at the level of staff incompetence. Do not go to this store and do not believe a word that comes out of the sales staff's mouths.
February 2024 by Mark Field
Good service. Quicker & easier than over the phone or online
February 2024 by Marie Allen
I would like to thank Ottavia one of your employees for her professional and kind attitude on Thursday 1st Feb. I was very impressed with the way she dealt with our enquiry. I have a contract with another provider in the Atra which is due tocexpire in 6 month's time and I am seriously considering coming over to EE
February 2024 by Joan Thomas
Had a problem with Galaxy fold 4 with a known fault, customer care call centre for EE were most unhelpful. Took it to EE Watford repair shop ( on advice from Samsung customer care) and Ollie was extremely helpful and caring and got the phone repaired in 2 hours and helped to reset it up.. after so much stress with call centre it was such a relief to have such a helpful person who solved the problem. Olie is a real asset to the store.
February 2024 by Prabodha Cooray
I decided to give EE a try with an open mind after a disappointing experience with another provider. Ottavia, the agent who assisted me, not only clearly understood my needs but also presented all available options, crafting a solution that perfectly aligned with my expectations. Though I initially sought an eSIM, Ottavia's exceptional customer service, precise communication, and thorough explanations led me to switch providers. Thanks to her, I am now a happy EE customer and plan to bring two more contract SIM connections for my family soon. The entire staff at the Atria store demonstrates a dedication to swift and efficient customer service. Kudos to the EE team!
February 2024 by Javad Moghimi
Insufficient customer service.
February 2024 by jagdeep singh lall
I especially travelled to this branch all the way from High Wycombe (50 mile round trip) since it was my nearest Google walk in repair centre. My Google Pixel 7 pro had 10 months left under warranty.Unfortunately the "technician" at this branch decided that the problem with my screen was due to me supposedly dropping the phone!!! The phone was in immaculate condition and had no dents or scratches on it, so no idea why this "technician" decided I was to blame!!!Anyways, I ended up sending the phone back to Google who guess what??? Repaired the phone under warranty!!!!I am guessing the "technician" was being lazy and did not want to repair my phone, especially since I am not an EE customer.However, both Ollie and Ismail Hussain were very helpful and the one star is just because of them; otherwise this branch would have got ZERO stars for customer service. Thanks gents!
February 2024 by Gigi Kent
They don't know what they are doing.Staff that is not trained, waste of time.Go online, it seems a better option
January 2024 by ANISH SHAH
Went for an appointment for a phone repair. Booked a few days before. Turned up at the appointed time. Explained the problem. Handed my device . Ten minutes later came back to be told that the Samsung repair equipment does not work and if I could come back on another day. Why waste somebodies time and not warn customers in advance that you can't do anything and don't turn up.
January 2024 by Iain Stevenson
Helpful and efficient with my specific problemResolved
January 2024 by Nirvana Dutt
Staffed by rude , unpleasant characters who lack people & the skills of Customer service.
December 2023 by Roger Dean
Went into EE today silt out my app there put in new one me thank you EE merry Christmas to colleagues
December 2023 by ajay bathini
Khilan provides an exceptional service at EE mobile store. His expertise and dedication shine through in every interaction. I was impressed by his extensive knowledge about mobile devices, which helped me find the perfect phone. His professionalism and willingness to go the extra mile for customers make his store stand out. I highly recommend khilan store for anyone seeking top-notch service and quality products.
December 2023 by Joey JR
Great service for phone repairs