March 2024 by Mohammed Hussain
The WORST customer service I?ve ever experienced in my life. Came to this store to buy a product that would?ve taken me 5 mins at most but due to non existent, lazy and rude customer service, a 5 min errand turned into over 40 mins. Came into the store with only ONE person in front of me who had the decency to apologise for the wait but the people who worked there didn?t! Slow, unorganised young boy with glasses and a rude roadman type working alongside him, just as useless. I phoned prior to coming to check if the product I needed was in stock, I was told it was. Surprise surprise, after waiting over 20 mins in the queue and the till assistant going back and forth into the office, he told me it?s not in stock! The guy at the counter had such a zombie like, unbothered attitude, like he has been forced to work there. Asking him to check for alternatives was clearly a chore for him to do even though it?s his job? After waiting and waiting I decided to just walk out. Ended up going to Halfords and I was in and out of there within 1 minute with the product I needed. Before Eurocar parts was my go to, now, Halfords is my go to and would highly recommend them. However, to all my friends and family I will highly recommend NOT going to the Euro car parts on Imperial Way. If you want the slowest service you?ve ever experienced with lazy, rude and incompetent staff members, this is the place for you! If you actually have better things to do than wait around for someone who?s job it is to serve you but is acting like you owe them something, GO ELSEWHERE! GO TO HALFORDS! THIS IS THE WORST PLACE.
March 2024 by Jake
Very helpful
February 2024 by Zahid Khan
Nice place if you want anything fir your cars
February 2024 by BROOK
Great place, but service can be just a bit slow.
February 2024 by Charles
Lazy useless staff don't even answer the phone. Pathetic humans
October 2023 by Anonymous User
Ordered a new car battery online, went to pick it up. There was a little bit of a wait, but nothing dramatic. The young guys behind the counter were very helpful and professional for a Sunday morning. Fitted the battery outside and works perfect. Happy customer
October 2023 by stelian nechita
I had an order which supposed to be for next day delivery. After several days passed and no sign of delivery, i called them and asked if I can come and pick up the order myself,as i had to get things done so needed the parts asap. Been advised by their staff that would be ok and order is ready to be collected, only to turn up at the shop an hour later and find out my order was not ready as some parts were not on stock and had to arrive from different branch. Bad customer service and wasting my time! Been advised by the guy at the till to go home and wait until the missing part will arrive and the order will be delivered to me straight away. I ended up by cancelling the order few days later, as delivery never happened. Completely unprofessional.
October 2023 by P. Mathanga Alwis
Friendly service. The place need to update the payment system. It takes a long time to process a card payment.
October 2023 by mushtaq jawid
Wrost customer I ever seen if you have plenty free time join the queue
October 2023 by Kumail Sumar
Extremely poor delivery service still waiting for my order tried to call them no answer.
October 2023 by Enzo Di Santo
Good place to go, but order online for collection
August 2023 by Wiktor
Great service. Didn?t have the parts I needed on Sunday but produced an answer where I can find them immediately. Impressive
August 2023 by Gondazberg Senior
Terrible service, very slow at serving customers. Why do they have two counters when they are going to use one? Very inconvenient!
June 2023 by Abdulahi Mohamud
Raul helped me get exactly what I needed. Nice customer service
May 2023 by john thomas
very poor customer service , ordered 2 items , informed ready for collection reached there told me that one of 2 item is not available then they gave a completely different product gave their customer service number who was not helpful as such . wil try my best avoid this service