November 2023 by Charlotte Dent
The salesman Paul was fantastic and a brilliant help! Showed me all about finding the perfect bed and I brought 2 pieces of art because of him! Assess to the company! Thanks Paul c
November 2023 by Jackie Cowan
Leigh was fantastic at helping us choose a dining table, chairs and side board. She quickly understood our needs and was extremely patient.
October 2023 by Amy Chang [HK ???]
It was our first time visiting and and then purchasing from Furniture Village when we were looking to replace our living room sofa setting. We had visited all the other shops in the Watford area and came back to FV as the best choice.Mike, was patient and gracious throughout our return to purchase, even helping to occupy our children with drinks and a biscuit, to help us concentrate on our selection. When it came to the purchasing, Mike was helpful to ensure we got the best deal possible.We were very impressed with the quality of furniture and the selection on offer.We?re now awaiting our sofa set and can?t wait!
October 2023 by Richard Prosser
Thanks Ania for looking after my partner and her mum. They came back raving about you and the sofa. Well done. If you managed to keep them happy you must be amazing!
September 2023 by N Bennett
We were looked after by Ania. She was excellent and had exactly the right approach of being very knowledgeable and offered advice without being pushy. We have been looking for a corner sofa for a while and visited lots of other shops but with Ania?s help we made the decision to buy from here.
September 2023 by Teri Jarczok
Our sales guy Anthony was a breath of fresh air compared to others we have spoken to recently in competing shops. He was very helpful and treated us like a valued customer rather than an inconvenience. Highly recommend.
September 2023 by Bakkar Naqvi
Moustapha was extremely helpful and answered all our queries in a great manor. Would highly recommend to any one looking for sofas to check these guys out as they seem to be the best priced in Watford and food quality!
September 2023 by Craig Winter
The service provided by Mo and Ash has been excellent. Not pushy and very professional. The environment is welcoming and warm. Thank you both for all your help.
August 2023 by Carol van den end
I had a great experience at this lovely, large store - Mike Shah was kind enough to help me. I wanted a reading chair but didn?t know what sort (and I?m quite picky). Mike showed me a few chairs, narrowed down what I wanted and then took me to the perfect chair like magic! I?m thrilled with it and can?t wait for it to arrive. Thanks again, Mike.
August 2023 by Emma Field
Ania at the Watford furniture village store was great helped us without being pushy at all and in the end we bought sofas that where we think will be a much better fit thanks to her knowledge of the products. Looking forward to some lovely new sofas and thanks Ania
July 2023 by Tasmia Chowdhury
Customer service was very good. Amples of time given and answered all the questions. Very satisfied.Thank you Furniture Village
July 2023 by Peter Lam
EDIT - An email is sent to the email address stated in the reply on 20 July and still expecting an response.Experiencing distressing and high-pressure customer serviceWe were excited to buy new furniture for our new build house, so we decided to place several orders at Furniture Village in Watford this past April. We communicated during our sales discussions that our house was still under construction, and they assured us they would accommodate our needs by holding the items and arranging delivery at a time convenient to us.As the weeks went by, we received multiple calls from their team informing us that one of our orders was ready. Despite reminding them that our home was still not ready, the sales team insisted on immediate delivery. They even went as far as to threaten cancellation of our order if we did not comply.Left with no other options, we were forced to impose on a friend, asking him to store our new furniture in his garage.
July 2023 by Matt Davis
Veera was great to deal with - really knew the store so was helpful to recommend items that worked best. Looked after us on our first visit so came back to see him and order. Would recommend for sure
July 2023 by Preethi Jayaraj
We fell in love in the first instance with the sofas in furniture village. Mr Veera was very helpful in guiding us on the details and care options for the sofa. Very welcoming staff and make you feel comfortable.
June 2023 by Hassan Ahmadi salim
Wonderful customer service. We were served by Nina who was very friendly and helpful. Made the purchase process easy for us. We highly recommend Furniture Village, especially the Watford store. They always have very good quality and great finance options.
