October 2023 by David Kneafsey
MASSIVE THANKS to Joanna and all the team at Goldsmith's Watford. I told my daughter that I wanted to buy her a Rolex for her 21st birthday and could she choose one. When she showed me the one she wanted I knew it was a high demand piece! I went over to Goldsmith's Watford and was met by Joanna who took all of my details and put me on the list. She did warn me at the time that it was in high demand. I couldn't believe it when a couple of months later I got a call saying they had one available. I arranged with the shop that I would bring my daughter over and when we were in the shop we would surprise her with the watch. Joanna even phoned me the day before to check the details to make sure everything went perfectly. On Sunday I came in to the shop with my daughter who still had no clue she was about to get a Rolex and was met by Joanna. The whole experience could not have been better and my daughter absolutely loves her new watch. So once again, many thanks to you all.
October 2023 by Elizabeth Steffen
Just here to say the staff are professional and all around lovely people. Whilst they were unable to take on a difficult repair, they took the time to carefully evaluate and treated me exponentially better than the previous shops with whom I inquired about the repair. Service matters and these folks are top notch.
October 2023 by Aryan Wali
My Mum bought some jewellery as a gift to her sister in law and she was so happy with the service offered by Maryam and Zainab. They were very kind and helpful and they wrapped the gift beautifully. I recommend this shop especially with their service. Thank you
October 2023 by Tim Kent
Great to see the team yesterday. A very warm and very friendly welcome from them. A special mention to Hollie who was an absolute Gem! See you all again soon.
September 2023 by Eko Kurniawan
I was looking to buy a special 20th anniversary gift for my wife earlier this year, and visited Goldsmith in Watford. Initially wanted to buy Rolex but being completely new to luxury watches, didn't know that it will require a waiting list, and it was just a couple of weeks before the anniversary. They then showed me different other options and gave some recommendations, I ended up buying another luxury brand from Goldsmith online shop. After the watch arrived, I brought the watch to the shop for adjustment, and they were really polite and helpful. Amazing service. Thanks to the staff.After such a good experience now I find myself reading/learning more about watches and it looks like I will be in touch with them again for a special watch to myself :-)
August 2023 by Jess Persell
Neila was amazing in helping me choose a watch for my birthday. Such great service and super professional. Not pushy at all but was thorough in giving all of the details. Will 100% be coming back to this store and asking for Neila's help again.
August 2023 by Dr Manish Mittal
Everyone here is extremely professional. My Rolex representative Hollie, is extremely charming and remembers the small details and never fails to engage on a personal level. When buying something from her her knowledge is impeccable but she is always trying to get you what you want! Brilliant! Thanks again
August 2023 by Simon Philpott
Fantastic experience. From the moment I enquired with Zainab, who was extremely welcoming, knowledgeable and helpful, keeping me informed throughout the process, to collecting from Lee who really made the experience feel special. I can not recommend Goldsmiths Watford enough. Thank you, I am loving the watch.
August 2023 by Robert Barnes (DevOps Rob)
The usual high levels of service I've come to expect from high end jewellers. I drove from west Sussex to Watford to pick up this watch for my wife. They made all the arrangements to hold the watch for me until I could make it there
July 2023 by Tony Cook
Great store. Friendly and helpful staff (shoutout to Penny and Shaheeda).No pressure when browsing and trying items on. Easy purchase experience.Oh, and the coffee is nice!
July 2023 by Yousuf Ahmed
Overall selection was very nice and staff was extremely friendly and helpful, especially Neila who walked me around the selection and assisted me in finding a watch to my liking
July 2023 by Kayleigh Weston
Thank you to the amazing team at goldsmiths for being great and always making me feel welcome and a valued customer. The team go above and beyond to assist and I am so happy to keep purchasing from them. Thank you team keep up the great work!
June 2023 by Phil Ireland
In October 2022 I was looking to get an Omega watch serviced & was recommended Goldsmiths by Omega Watches. So I choose Goldsmiths in the INTU Shopping centre at Watford.A I needed to get my vintage Omega watch serviced & a repair I went along to see what they can do for me. I was greater by Jo and I explained what I needed to have done. She explaned that they are an authorised service agent for Omega watches but as my watch is from the 1970s it would need to go to the Omega UK service centre.She explained what the costs & time scale would be to which I agreed to .Within 4 days I had a call I think from Penny & an email confirming what Omega Watches service centre quoted for the service & repair.She explained that Omega Watches said the vintage watch would need to go to Omega in Switzerland for the work as they do not have the facility in the UK to carry out the work due to its age.She also stated that it would take 40 to 42 weeks for the work to be completed.During this period I was emailed by various staff at Watford Branch keeping me updated as to the progress of the repair.At the beginning of June 2023 I had a call from Sarah & an email confirming that all the work had been carried out & my watch was being returned from Genevre and is due back into store soon. She called me again a few days later to say the watch is back in store and I made an appointment to collect my watch.When I went to collect my watch I met Sarah and was offered coffee & my watch was brought out to me.WOW I haven't seen by watch working & a 100% since the 1970s.What fantastic customer experience & highly recommend Goldsmiths Watford.Thanks very much everyone involved, I am sorry If I missed your name out & please pass this on to Omega both in the UK & Switzerland.Thank you.
June 2023 by Lee Scott
Exceptional service, Zainab and the other staff members were extremely friendly & helpful and truly made my visit feel special. Thank you so much for the great service that I received and a great watch that I will treasure for years to come!
May 2023 by Ralph Colmar
After seeing an item posted by this retailer on google I visited the retailers website and made a note to pop by the store to see if I could browse the item in the window. When I got there I noticed a sales colleague without any customers and asked if I could speak to someone without a booking. She invited me to take a seat and asked about the item I was interested in. The item was in stock and after I tried it on I decided to buy. The sales colleague had a very easy manner that made it an absolute pleasure to do business with them. Thanks for a top notch retail experience.
