December 2022 by Francisca Chong
Came shopping here with my cousin and I'm very pleased with the store. Great atmosphere and Lesley's customer service was amazing! She very friendly, helpful and welcoming. Will definitely be back to visit.
December 2022 by Everyday Everything
1 star to Google for constantly reverting my edit. It's not just Next Beauty \\u0026 Home anymore! It's the full merged Next strore! And it's been like that for almost a year!!!
November 2022 by Zuzana M
Nice variety of different beauty brands, which I like and I go this this store about once a month as it's quite far from my house. What I appreciate are more expensive products which are on sale/clearance quite often. However there are never any staff around! If I need an advice/consultation/ see if they have on stock a particular shade of a makeup product I'm looking for/etc., they always just send to me someone from a different counter, who doesn't know as much about these products and then I end up empty handed, as I don't get what I'm looking for. Also the PRICE TAGS are missing on so many products, which is driving me crazy! So many times I wanted to buy something and then I didn't, due to the missing prices. I find this store very badly managed which is a shame. It could have been so much better.
November 2022 by 999kostka
Unfortunately, not a great experience. The click and collect point service is a joke!!! Prepare to wait long every time and be ignored by staff even at store's quiet times. Additionally, the stock variety is so poor, nothing to choose from and sizing availability is appalling.
August 2022 by Salman Mohabat
Hi there . Today I came to the beauty section and I wasn't sure about my choices and i was struggling to find what I need,,, but in the end ,,soraya she was one of the girl she works there she helped me alots,, best customer service I had from her. Thank you soraya.
July 2022 by Fiona A.
I had the most horrible experience in this shop. I bought some beauty items last weekend and the person serving at the till was clearly being trained. One of her colleagues was trying to help her and she was holding a beauty product in her hand and she scanned it. I didn't think I would be charged for it. It was a The ordinary product. I got back home and realised I was actually charged for the item which was £6. In addition to this, one of the other items which was a Cleansing hand spray from Bath and Body Works was wrongly advertised as being sold for £3.50. It is in fact £7.I am not local to Watford and I had to go back to the shop today to get a refund as it is the principle of being charged for something I never purchased. I waited for over 30 minutes for one of the members of staff to give me a refund. The person who scanned the item didn't bother to come to the till to apologise and explained to her colleague that she doesn't recollect having scanned the item.The Store Manager wears sunglasses in store and was rude to me when giving me the refund.This is an appalling experience and I won't be purchasing from this shop ever again.I was made to stand there for so long with my young daughter!! Who has employed these thieves in this store?!!
July 2022 by Romila jha
Very organized and beautiful store. I have been served by Lizi. She was so polite and extremely helpful. Many thanks for to this outstanding experience.
June 2022 by N Ali
Had a makeover done last thursday with a lady called Dena from the Urban Decay counter. Horrific customer service and really bad makeup skills. She was insistent on applying foundation first then eyeshadow; asked her if I could have it the other way round, her response "listen love, I have been doing this for over 30 years, I think I know what I am doing, if you're not happy, you can go somewhere else"She did not apply any concealer, highlighter or setting spray. Please can you send Dena on a refresher makeup course because times have changed.
June 2022 by Lim Lfc
Dena has got bad attitude I don't know how she landed the job for that reason I'm giving 1 star if I could I wouldn't even give 1 star
May 2022 by Michael Lester
Me and my girlfriend come into here often and the customer service really is amazing! Nim Joshi is so helpful and goes above and beyond every time. Making the effort to come and say hello, to ask if we need anything, even just advice or information on anything we look at. We come back here so often purely because of the laid back, friendly environment that she creates. We feel at ease with no pressure, Nim is a true reflection of how everyone should do their job. Her younger colleague is also extremely helpful and is being trained by the best! Definitely recommend. Signed (the couple that come in and buy perfume/aftershave frequently) Mike + Lucy
May 2022 by SINSA Davis
Purvy was amazing. She helped me and look for the right size and suggest some other items for me. Amazing worker. Thank you.
April 2022 by Amar Ali
Next has really ramped up their display. It feels like a high end department store when entering this branch. Good quality items and professional staff - was a pleasure to shop here.
January 2022 by F Moreira
I got some great advice from the lady from bare minerals. Very sweet and helpful. Unfortunately not a lot of stock in and other counters had no one to help
January 2022 by Ana Miyah
Just came in after work for some services & advise on beauty product but this is a regular occurrence theres no beauty advise in the evening, But credit due to the Tooface girl who gave me great service and great advice the only member of staff on shop floor hence 5 stars
January 2022 by Amanda Cerasale
Very good store
