June 2021 by UnleasheD411
So all I wanted was a pair of shorts, Habil who served one customer before he was supposed to serve us just disappeared. Asked someone else to serve then was informed 2 people off sick.\\n\\nI work in retail. I know how this works.\\n\\nI left the shorts an walked out. Slower than christmas. Don't know what else to say other than, don't employ people who cannot do their jobs...
May 2021 by Kashf Ali
Big store
February 2021 by RST
Terribly slow click and collect service. One person serving whilst others in store are ambling around. 40 minute queue to be served in the cold.
October 2020 by Yvonne Alpagot
With hands washed and masks worn, we headed to Next, Waterfields, Watford, today, to buy 3 pairs of trousers for my husband.\\nWe were tired, and it was about to pour with rain so we took a short cut through the empty barriers, put up for queuing. Due to taking this short cut, we were refused entry to the shop by a female member of staff, at the door, who had a very confrontational manner, and who herself, breached the 2 metre social distancing, on approaching us!\\nWe were told ? You can?t come in that way!? and that ?the barriers were there for health and safety, and to complain to Boris Johnson if we didn?t like it!?\\nI was so upset by this experience, so we came home with no trousers!
November 2018 by Lim Lfc
It's a decent shop
September 2018 by Hello
I wanted to buy a pair of Jeans and wanted to know the best type to buy for my build. The lady at the till was brilliant. She didn't select the most expensive and had allot of knowledge of the types of jeans.
September 2018 by Lisa .
Canâ??t get my deliveries on time call to ask why, customer services op told me â??my order wasnâ??t priority as it contained sale items and newer lines are priority with Christmas deliveriesâ?. Just been to the store as it states closing time 9.30pm Wednesday, been turned away at the door and told new hours for Wednesdays is 9pm, absolutely ridiculous!!!
September 2018 by Steve
Good shop with Costa coffee
September 2018 by Wendy Turner
Just had a wander round, not a bad place.
August 2018 by N and V Turner
Easy to pop into with Costa upstairs. Cleaned tables, regular sandwiches heated, an escape from the office for a simple lunch.
May 2018 by Abbottsway
I have used Next's click and collect services in Devon and Somerset and always had a great experience. The staff in Watford branch has absolutely 'No customer service skills' - Operations/Store Manager must be questioned!
April 2018 by Karran Fry
Nice shop, well stocked & good staff, although changing rooms could do with staff to assist you
February 2018 by Sav
I wanted to buy a pair of Jeans and wanted to know the best type to buy for my build. The lady at the till was brilliant. She didn't select the most expensive and had allot of knowledge of the types of jeans.
December 2017 by Graham Hadaway
A larger store than my home town, with a good sized men's department. I visited to buy a suit and received great service with assistance to get the size and fit correct.
September 2017 by Venue View
Nice big store. with lots of stock. Plus the Costa was lovely!
