January 2024 by Zion Films
Went Christmas shopping here and got a parking ticket for having parked 5 mins more than permitted. Thank you but no thanks. I'll stick to Amazon for next Christmas. You all will be shutting down slowly with your outdated practices.
December 2023 by Megan
When looking for a walker for my baby Aditi was exceptional when listening to our needs and wants. Friendly and welcoming service. Would highly recommend.
December 2023 by Kavish A
Just bought a pram, great and friendly customer service from all of the staff, especially Aditi in the nursery section.
December 2023 by Isaac Adom
Great customer experience, for a click and collect order,particularly from dearna.
September 2023 by Lailah Tillbrook
Went into our local Smyths (Watford) to look at the travel systems. Members of staff were very helpful. Once we had got home, we found the one we saw in the shop online so we wanted to order it for home delivery. Once I had put it in my basket, after seeing free delivery over £20. It then tried to charge me £19.99 for delivery, I clicked on the delivery information and it said excludes bulky items? thank god I had my partner with me to click and collect the travel system, there was no way at 5 and a half months pregnant I could have carried and got it into the car. However, I know the delivery issue is a company problem not the Watford store in particular. Thank you to the team at Watford who made sure we got assistance when needed.
August 2023 by shafanaz
Special thanks to Aditi with her amazing customer service in helping us buy a new car seat. She was super friendly and knowledgeable and made purchasing what we need easyCredit to the store and Alyssa says thanks x
August 2023 by Jonathan Harrington
Always a good shop. Well set out. Friendly staff, easy to get to, sometimes better to park in tesco below and walk up as spaces limited in top car park where the shop is.
July 2023 by DOGN
I got served by Jay on the gaming section and was extremely offensive, was very blunt, rude and didn't give me any help with gaming knowledge. you hire people to be experts in these sections and this staff member had 0 clue about it. poor staff and poor customer standards.
July 2023 by Emina Safic
A rude member of staff. We have picked out a few toys for my 2 year old and the member of staff rudely asked if we were paying for those. She also practically accused my little one of ripping the carton wrap from one of the toy fridges which my child would not be strong enough to do at the age of two. This was the last time we step a foot in Smyths. Today was Eid as well so this was supposed to be a special shopping experience for me and my child. Unfortunately, it was ruined by this rude person.
May 2023 by Kathryn Howard
Does anyone ever answer the phone here?I've tried calling six times today to speak to someone about a click and collect order and it just rings and rings. Very poor customer service.
April 2023 by Avo Starr
Great Toys , Great Value , Great Customer Service
April 2023 by Ayesha A
Great options, wide varieties. Absolutely love their options. Staff are friendly and store layout is good. If only their signs made things easier if you want to make a quick purchase. So definitely make sure you are in comfortably footwear and aren?t going there in a rush of time
March 2023 by Samira Amsaa
I never give reviews but honestly had the BEST customer service yesterday. As a first time mum I didn?t know how to work a travel system and car seat, Gemma was the one who assisted me and I?m ever so grateful for her. My husband and I left smiling with our Ickle Bubba! She honestly deserves recognition!!!!
March 2023 by Stuart Watson
Thanks to the staff at the store for helping me purchase a ball for my dog when I had him with me benji says woof he loves his ball
January 2023 by Seb Paletti
Very poor customer service. Needed to return a Christmas gift a week after buying it and they had the cheek to tell me it was used. It hadnt even been opened! Kept me there for 30 minutes after finally checking with a "manager" and allowed me to exchange it. Very disappointed as we have been coming here for years but the girl who served me upstairs was quite rude.
