March 2024 by Lexi Gem
Despite a large selection of glasses for men, there are no large sizes in storeso no choice.
October 2023 by Nathalie Pimenta
Second time in a month I book a test and they call me cancelling because the optician is off sick. My contact lenses subscription was put on pause because of this. Awful service.
September 2023 by K Harsh
Great professional service and detailed examination and information provided by Kavi Kotecha! Glasses arrived in a week time.
July 2023 by Krish L
Excellence service and very helpful staff. Kavi was very thorough and able to guide me to choosing the lenses that will suit me best.
July 2023 by The Mindful Touch Baby massage Class, Harrow
Excellent service with both the eye test and assistance of floor staff when choosing glasses.Myself and my young daughter went for an eye test. The optician was incredible with daughter, so patient and explained each step of the test so that my daughter felt at ease during her first eye test.When I was choosing glasses for myself the floor staff helped me I choosing a pair of glasses, I didn?t feel rushed and was pleased with all of the advice I received and service given. Will definitely be visibly this particular store again.
July 2023 by Ushma Lakhani
I recently booked a contact lens test with Kavi and was immensely impressed with his services. After struggling to find a suitable optician, Kavi went above and beyond to ensure my needs were met. He was patient, polite and very knowledgeable about the lenses offered. Would highly recommend to anyone looking for an optician.
July 2023 by pooja jilka
Excellent and professional service provided by Kavi and the team at Watford. Extremely patient, knowledgeable and caring. Would highly recommend to all.
May 2023 by DiDi
Despite the negative reviews here, I had a very good experience at VE in Tesco Watford today.Fantastic from start to finish!Beginning with a friendly, fast check-in, to a very through eye exam done with patience and respect.No hard sell only informative guidance.Congratulations to Kavi and Mohammed!
March 2023 by Toby Alexander
Made a same day appointment to have my eyes tested for the first time, when going through the tests i explained that i have been having headaches for the last few days and just wanted to confirm it wasn't due to my eyesight, everyone I dealt with was very helpful and welcoming especially Kavi, who answer my questions and put my mind at ease with his expertise.
November 2022 by Ann Cotton
Enjoyable experience. Staff very polite and respectful and knowledgeable. Good choice of frames
November 2022 by Ms Noise
Just wanted to thank Uma Makwana and Nikil Mehta for such great customer care today at the VE in Tesco - Watford.They were both so helpful and informative and Uma helped me to find a suitable, affordable pair of glasses. I felt really cared for and was treated so nicely. I had been worried about my eyes, as I had a migraine for a while, my mind was soon put to rest by all the tests they did. There was a great atmosphere in the store. I can highly recommend this branch as I always receive great service with a friendly smile :)
August 2022 by Safa Razzaq
Honestly atrocious.Optometrist called Fatima wrote down my prescription wrong after a eye test, then tried to say I was imagining things to try and cover her tracks later...I have had to go back to Vision express 4 times to finally get the correct glasses and lens prescription. During the 6 months that they took to finally believe me and get the retest done, I developed headaches due to the wrong prescription. What's even worse is they tried to make me pay for the correct pair of glasses, after making me also pay for the wrong ones. Nice try money makers!Most definitely will not be back there again, and would urge you to look elsewhere too.
August 2022 by Janet Holdsworth
I was greeted by a staff member and she did the preliminary procedures.promptly. I was then passed over to Kunal Shah who I found very informative, polite and pleasant. I was very pleased with the outcome of this visit. Thank you.
July 2022 by Steve Dinsdale
Very poor service. I had to go back to V Ex to get my new glasses adjusted. It was important i got the adjustment done quickly. I was left waiting for 15 minutes so eventually approached a member of staff who was on his computer. Explained i was in a hurry. So he started to do the adjustment needed. After he'd finished instead of handing them back so i could get on my way he started up a conversation with another member of staff. Once again i had to interrupt them and ask him to hand over my glasses so i could get going.
July 2022 by Fair Review
I'm sorry but this place has gone so downhill. Excellent staff but the opticians are always cancelling on us. The manager is always out too. Needs a new one as I dint feel the current manager is performing well. An opticians without an optician is n no good.
