January 2024 by Aulona Xhema
My food was amazing but I feel the waitress gave me and my friends the energy that she just didn?t want to be there, constant eye rolling and ignoring us for the table behind us as she knew the
January 2024 by Sandra Risbridger
Agata was a wonderful server sadly I've didn't have cash to give her a tip so please give her a nice bonus.food came out prompt and tasty.
January 2024 by Karl Willoughby
I came in on a Saturday afternoon and was served by the lovely sienna. She was full of energy, polite, attentive and helpful. Sienna made the experience enjoyable and has me looking forward to my next
December 2023 by Llywelyn Williams
Family meal after visiting Harry Potter. All the staff were excellent, great atmosphere and the food was good. Everyone there made a massive fuss of my son whose birthday it was and were so friendly. 100% would recommend as a place to eat, especially as it's so close to Harry Potter and a local premier inn.
December 2023 by Darren ?Daz?
We went here for my grandson's birthday, booked ahead and were told that they were fully booked and couldn't fit us in until 2pm, I arrived a bit early at 1:30pm and the place was virtually empty, couldn't have been more than 15 people there.I waited a couple of minutes and no one approached the booking desk where it said, wait to be served, so I went inside and attracted someone's attention and gave him the details of our booking and was seated at our table. I ordered a drink and slowly the rest of the party arrived.The menu I was given had dried up food stuck to it, not very hygienic?.We were all seated by 1:50, but we had to then call a server over to take our orders, our starters arrived and were ok, we waited a while for our main courses, I ordered the Ultimate Cheese Dipper burger, to say I was hugely disappointed would be an understatement, I ate the fries and then proceeded to deconstruct the burger, it was far too big to eat normally, I started with the meat, I had a bite and it was very dense aha dry, I put some ketchup on the burger but it was no good, it was like chewing rubber, this put me off my food and I couldn't eat another bite.Staff were difficult to find, there was no one on the shop floor to call over, we had to wait until someone appeared from the staff area and attract their attention if we needed anything, I brought the matter to their attention and to their credit that removed the meal from our bill, however I must say that so no point did anyone ask how the food was, or thank us for our custom.I asked one server if it was possible to close the door as we were sat right next to eat and the draft was bothersome and cold, she replied that it had to stay open to attract customers, so they'd know it was open?, I would have thought an open sign on the door and the fact the lighting was on and people were eating would do that, as couple of minutes later I asked a different server and she promptly closed the door without any fuss.In summary, I would avoid TGI's and go elsewhere, the food was mediocre at best and the service was shockingly awful.Parking: Ample free parkingKid-friendliness: The staff were friendly and sang happy birthday to my grandsonWheelchair accessibility: There is wheelchair access
December 2023 by mev202
Incredibly expensive for the quality of the food and portion size. It was Christmas eve and the place was empty, it always used to be very busy on the 24th Dec, but it looks like they've priced out their customers. The staff were friendly though. We won't be rushing back. Shame really.
December 2023 by Daisy
Had a lovely time being served by Agata. Was served in a timely manner, had a lovely atmosphere due to her friendliness and understanding. Allergies and intolerances were taken seriously, and I was advised which foods I could order and how they could adjust others. Would definitely
December 2023 by Shell Of Herts
Kimberly was fantastic. Really attentive and looked after us well. The service from the kitchen was slow, there was no kid?s colouring available but she was happy and kind and stopped it being so
December 2023 by Marian Besholli
This place has amazing drinks and service.Cristina was very patient, attentive and eager to help: the perfect waitress!I wold highly recommend this restaurant to anyone.
December 2023 by Adrian Nash
It was ok. The waitress was nice there were way too few of them, even with loads of empty tables. The burger was so so, it felt like it was cooked and kept warm for too long. The location from the Harry Potter Studio Tour was good.
December 2023 by Lynda Brom
Great meal last night for my family of 10 whilst the food is expensive the taste is soWorth it. Portion sizes are massive and it was all delicious plus 2-4-1 on cocktails and kids eat free thank you for Kimberly for looking after us.Vegetarian options: Vegan fajita is deliciousKid-friendliness: Kids eat free and kids packs with Christmas hats
December 2023 by Abi
Took a while to be seated and the staff weren?t welcoming. Took 20 minutes for a server to take our order and another 20 minutes for our starter to come. My main meal didn?t arrive and so my partners meal got cold and had to eat separately. Took a while for them to bring it after complaining and had to ask for the bill twice. Overall, the staff lack attentiveness and the portion sizes are small and overpriced. Disappointed by the service and left unsatisfied. Would not recommend this location.
December 2023 by Emily Lewis
Had the lovely waiter Connor tonight! He was the most wonderful waiter with such a big kind personality. Made us feel very looked after. Food was great and service was 10/10.
December 2023 by Claire Englishby
Came here to celebrate my sister's life after her funeral as it was her favourite place.Staff were fab, didn't eat, but the dishes that were being brought out to other customers looked fab. Also love the way the celebrate birthdays. Great place.
November 2023 by Prakash Falconer
Food was as expected although portion size for the chicken quesadilla was small and the fries portion also small. Service was asked to be quick and was good. Other diners in our party had good food... Not great. Good place for larger parties as plenty of space a reasonable priced.Dietary restrictions: Clear on allergens
