February 2024 by Marc Pledge
More a review of the company than this particular store however it?s about the only way to contact them!Quite possibly the worst customer service ever. I placed an order with next day delivery over a week ago and it?s still not here. I have been given three other dates and it failed to show on all of them.As for customer service, you queue on the phone but when you get to position one, it automatically cuts you off. Three times it?s done that tonight.The live chat puts you in a queue however you can go from position 4 to 6 in an instant and be waiting for hours to connect. You can request a call back but no one ever does.As it stands, I?m going to have to charge back the £900 order on my credit card. Yet more hassle I shouldn?t have.
January 2024 by Dragica Bezmalinovic
Very professional service received
January 2024 by Leigh Welsh
Have made multiple purchases from the Goldsmiths & Watches of Switzerland group, but I must say Goldsmiths Welwyn Garden City offer a step up in customer service and I always walk out of this showroom feeling like I've been looked after. Angela is always super polite, either on the phone or in person and Michelle (I think that's her name) has adjusted watch bracelets for myself & my wife on multiple occasions - always with a smile on her face and never hesitating to let us pop down for any adjustments. Even over the Christmas period when retail can be manic and stressful, the ladies in the Welwyn branch are always warm and welcoming. Thanks again Michelle, Angela and the team!
December 2023 by Claire Parkes
Purchased an item from Goldsmiths and the service by the sales assistant was the best.
November 2023 by Gary Neal
a really nice store with friendly helpful staff
October 2023 by Michelle Bird
I visited the shop to purchase an 18th birthday gift. Nicola who served us was extremely attentive and knowledgeable on the product we were looking at. Nicola also followed up with an email to ask if were happy with the service or required further assistance. Definitely recommend Goldsmiths.
October 2023 by Paul Stokes
had to get a link taken out of my new watch which id bought online from goldsmiths. .The lady in showroom was very efficient and polite and also had a nice cup of coffee brought to me while I waited , couldn't have been better looked after , excellent service .
October 2023 by Ian Foot
Excellent service from start to finish. Super fast repair and exceptional customer service. Highly recommend.
August 2023 by Ellis Buttrey
We had an excellent visit choosing our wedding rings at Goldsmiths recently. The team were so helpful and friendly.The choice of bands and rings was brilliant with something for every budget. After trying on a few styles, I chose and ordered a beautiful ring that arrived less than 48 hours later into store to collect. I am so happy with it and cannot wait to wear it. I would highly recommend Goldsmiths for wedding ring browsing and shopping.
June 2023 by Donna
Had such an amazing experience at Goldsmith?s at Welwyn Garden City. Angela was ace at getting me the jewellery that was not originally in stock at the branch. When I called to check if it had arrived, she was patient and helpful and also resourceful.Then when I went to collect it, I was served by Nicola who was absolutely lovely and treated me as though I was the most important customer spending zillions on jewels. I could have stayed there for ages but I would have been a pauper by the end.The final touches of thoughtfulness to seal earrings in the event that the gifts weren?t liked and the beautiful boxes and bags just made the experience one of my best in retail. Thank you ladies and keep up the good work.
June 2023 by Alvin Mills
Rare that I leave a review after a shopping trip but had a wonderful experience today when searching for a graduation watch. Jake was great help and gave solid recommendations on a watch that complimented my style and budget. Will be back for sure!
June 2023 by Paul Godfrey
I rang to enquire about some watches I?d seen online I spoke to Jake who said he would check & order them then rang when they arrived, went to try on Jake was at lunch but promptly came out from office to serve me which was very kind, I tried watches and eventually after Jake?s help selected one that was already in the shop, (more expensive)?promptly adjusted for fit & I?m exremly happy with the watch & Jake?s professional & friendly service, he?s a credit to the company? Dawn Godfrey
June 2023 by Emma Ferguson
Had a great experience buying some jewellery this week. Jake was very helpful, I?ve made a few purchases here and will continue to go back, thank you
June 2023 by Helen Drury
Jake was so professional in helping me choose my watch and made the experience a very special one!
May 2023 by Nasser Khan
Fantastic service from Jake who spent ages with us selecting a watch for my wife.He even came in on his day off so we could pick it up on a convenient day.Top notch. We will come again!