September 2023 by Mark Menezes
Best pharmacy in town. Friendly, helpful and fast
April 2023 by Deirdre O'Flaherty
Extremely slow service, had to wait over 30 minutes despite being told it would only take 10 minutes. When l enquired about my prescription it seems l was forgotten about and had to wait 5 minutes longer.
March 2023 by Anne Heller
Very helpful pharmacist. Appreciated the follow up call to see how I was getting on with the meds.
March 2023 by Anneh
Very helpful pharmacist. Appreciated the follow up call to see how I was getting on with the meds.
March 2023 by Julia Park
Always helpful, cheerful and efficient service, regardless of how busy. Lovely staff and always get our large amount of items on three monthly prescriptions, correct.
January 2023 by Blush Beauty
Amazing service I called today to see if they was open which they wasn?t but he was there doing paperwork and opened to process my prescription for me! After sitting in urgent care for 6hrs and then struggling to find a pharmacy as it?s bank holiday this literally made me day! Thankyou again
August 2022 by Joe b
Literally saved my week after multiple screw ups by the sainsburys pharmacy. Very helpful and really went the extra mile to make sure I got my vital prescription, would highly recommend.
July 2022 by Steve Hawkins
Desparately slow. \\\"It's here somewhere..\\\" the lady in front of me was told. I waited 10 mins before being told to wait for 10-15 mins. What about even basic courtesy and knowing how to deal with people?
May 2022 by Dave Read
Pharmacy staff let me down needing to have an urgent Doctor's prescription fulfilled.\\nDespite a call to the pharmacy earlier in the day clarifying the spelling and specific dosage strength they confirmed immediate stock availability, they suddenly change their tune when I came to the store at the end of the day.\\nNo apology, no significant acknowledgement of a mistake, and just a meek dismissive statement that, \\\"it was different staff earlier\\\".\\nPoor poor poor service.\\nIf it was some item of grocery then no matter, but this is an alleged professional medical service letting members of the public down for urgent medication supplies.\\nNobody's perfect, we all make mistakes.... But you own the problem, apologise and make at least SOME cursory effort to check the details and quickly investigate.... None of this happened.\\nWhy answer the phone if you can't field accurate information.\\nWhy be in a public facing job if you can't handle simple face-to-face interactions professionally.\\nWould never have thought a business associated with John Lewis would handle something so important like this so poorly.
May 2021 by Neil Robinson
Very helpful pharmacist
March 2021 by Hannah Bee
Appalled by the service today, the Doctors made a mistake when issuing my prescription, the lady who owns the pharmacy told me that because she would have to do me an emergency prescription, I would have to pay a surcharge. I asked her why, her response was "because it's hassle for us". I explained I was exempt from prescription charges due to a medical condition I have, she told me I would still have to pay the extra because, and she repeated again "it was a hassle for them" not only has this pharmacy lost my custom, but so has Waitrose as I would normally do a weekly shop when I came to pick up my prescription every month. I went to a different pharmacy, and they solved the problem, I asked about charges for an emergency prescriptions, and they said they had never heard of such a thing. Will not be going back to the Waitrose pharmacy again.
March 2021 by J Hulse
Efficient, kind and helpful staff every time
December 2019 by Alison Haggar
Always helpful and friendly they also have my medicines in stock 95% of the time which is different to other pharmacies I've used.
June 2019 by Frank Puranik
Very helpful advice from pharmacist Sarah
January 2019 by James Foster
Quality independent pharmacy located in Waitrose.
