March 2024 by Stuey
The Hotel side wasn't too bad although my key stopped working every single day which is obviously an issue, the beefeater attached is a completely different matter, the first night I had fish and chips and a biscoff sundae, the fish was completely over cooked to the point it was tough as old boots, the second night I got told I couldn't book but would have to ask for a time I might possibly get some food and then I'd have to take it to my room to eat it, (didn't bother), the next night I booked a table, waited for 20 minutes to be seated, ordered a drink (posted picture) and ordered some food, I waited for an hour to get my drink and only after asking, two hours in, still waiting on food, asked a waitress who swiftly said I'd have to wait for someone else as this wasn't her section for serving, (totally unprofessional), finally spoke to another member of staff, who wasn't sure and went to the manager where at the manager checked on her screen and said to me 'I'm sorry but it appears your food order wasn't submitted'! Couldn't believe it I'd already had been there two hours and no food, so walked out to get food elsewhere, breakfast was similar, haphazard hardly anything available or having to wait for food to be put out on the hot plates, this place is absolutely diabolical, it needs shutting down, staff retrained, and some proper chefs and organisation to it, totally unacceptable service and would advise anyone looking to book here to look elsewhere ?
February 2024 by Louise Cooper
Lovely comfy room. Was concerned about the train line outside the window however slept very well.The food was disappointing in the Beefeater next door.
February 2024 by Easy Redbeard
Clean, Tidy, Quiet, Beefeater next door for all meals, plenty of parking, quick access to A road, spent £50 all told.
February 2024 by Kevin Ryder
I just wanted to say a great big thank you to the staff in general. After our car was crunched at the weekend, Seema and Teresa on the reception were so sympathetic, kind and helpful in their response, as they knew we were in somewhat fragile states of mind.A big thanks to Freya in the restaurant too, for her hard work.The rooms..? A little warm for me, but that's me, certainly wouldn't stop me returning!Oh, and as we were stranded, without a vehicle, shopping centre with Sainsbury is 15 minutes walk away, which is handy!
February 2024 by John Devane
Reasonable breakfast with good choice.
February 2024 by Heikel Smiri
100% recommended, clean, well organized customer service A1
February 2024 by Ian Warner
Good value with easy walking distance to the town centreWalkability: A stone's throw from welwyn garden city town centreFood & drinks: Convenient restaurant attached offering good value for money.
January 2024 by Bradley Stannard
Stayed here over new years, room was good, bathroom floor was bubbling and I tripped a few times but otherwise nice. The new reception remodel is nice and so are the new roomsNearby activities: Train station is 20 minutes walk away, London is 30 min on train and Cambridgeshire is 1 hour.Town is niceSafety: Near a busy main road but off street parking is far away. Near a pub but it?s too expensive for chavs so you won?t have many issuesWalkability: Offlicense is across the road, somewhat expensive as it?s a Waitrose but what do you expect. Protected cycle and pedestrian lanes all the way to town and to the lakes
December 2023 by Dave Taylor
Sloppy service greasy breakfast served cold. Not the best hotel fare I have ever had.
December 2023 by Chris Charlwood
Clean and tidy rooms, quite a new building. Quite close to a noisy road. Decent breakfast.
December 2023 by Spencer Bradbury
Fantastic staff and service. Welcoming, informed, professional, friendly? great customer service throughout which is a rarity these days.
December 2023 by Mike Cassar
Stayed a few times now, and always great service from reception team. Rooms are clean and comfortable.
December 2023 by Becky Leech
Dirtiest hotel I?ve ever been in. Reception staff were so lovely but the bathroom was atrocious, stained towels, marks on mirror, hairs in bath, dirty taps, and I mean every single tap.
December 2023 by Phil Smith
Fantastic service and the staff were friendly and did everything they could to help me....would recommend this place as a great place to stay 5* all the
November 2023 by Beverley Shand
I absolutely enjoyed staying here to celebrate my birthday, I will stay there again. Breakfast and dinner was awesome, very friendly staff.
