March 2024 by Kathryn Robbins
Lovely people and so helpful and reassuring. Great value too.Update March 2024: I cannot recommend them enough for their expert advice and responsiveness to eye health problems. Quick and easy to get an appointment too. If only the NHS GP service was as good.
February 2024 by Antony Collins
Great service and friendly staff. Went the extra mile for me during my visit.
January 2024 by Vishnu Dev
Absolutely dismal service, they resort to unfair trade practices to rip you off. I walked in with a voucher covering for the eye test and a discount for the glasses. After the eye test, when I couldnt decide about the glasses, I was told that I could still avail the voucher if I pay 25 pounds now and will be refunded later regardless of me purchasing the glasses or not. However, when I called them back saying that I am not gonna buy the glasses, they do not pay me back citing refund policies. The branch manager in this store is a fraud and a cheat. He does not care about earning any goodwill among customers. Do not fall for his deceptive trade practice. Truly unprofesional! The other staff here are friendly and warm though.
December 2023 by Mary Wison
Every time I?ve spent time at this Vision Express I have had a really good experience. Last week Amber professionally and patiently showed me how to use contacts, checked thoroughly that they were fitting properly and the right prescription and debunked the many myths surrounding these powerful little things! Thank you Amber, you were fantastic and a credit to your business
October 2023 by Sophy Norman
Visited 2023: this location is wheelchair accessible with a flush and level entrance and ramp inside. The store is big enough to accommodate. The pre checks for eye test is easy enough however the rooms with the opticians are very small so it?ll be hard navigating but not impossible. Friendly staff.
May 2023 by Fabrice Larcheveque
Friendly and competent staff. Good selection of frame and excellent service.Highly recommended. Thanks!
April 2023 by Luke Stothard
Alex was extremely helpful in getting my sunglasses sorted after having issues with them, very grateful
April 2023 by Jo Jamieson
I've been going to Vision Express for my own eye tests for a few years and everything is always very well explained and thorough. I took my daughter for her first formal eye test last week. She was a little nervous but Amber treated her gently and with great kindness - thank you.
January 2023 by Sam Devo
Great service. Eye test was very thorough and the optician Rekha explained everything clearly. The sales associates were very friendly and professional. Explained all the offers and could tell they cared about getting me the best products for my needs. Will be returning in the future
December 2022 by Imran Bohoran
Been using them for awhile, but the recent experience has left me never wanting to go again. Customer service was awful. No respect for my time and took weeks to rearrange fitting my lenses. Very disappointed.
December 2022 by Gary
Lovely friendly staff very helpful first time using them best service I have had in years now my whole family use them carry on the good work
October 2022 by Daniel Morris
Quality eye test as always. Optician warned me that there would be a fee involved for having some paperwork signed for, failed to mention that it would coast £35 to have form filled out and signed. £10 more than my actual eye test. Absolutely obscene. All in all, £60 for an eye test...
August 2022 by Caroline Farrell
Staff said I would have my prescription sun glasses within 1-2 weeks but they forgot to order them. I chased several times as I needed them for my holiday before they realised the mistake and were very unapologetic. They took 4 weeks to arrive. I did complain to head office who despite me chasing them three times have ignored my complaint.
August 2022 by tony george
They were very professional and helped me to replace my aged eye glasses with a smooth service and comfortable testing experience. Highly recommended
August 2022 by Roxana Pirvu
Great place to have an eye test as they have an eye scanner, knowledgeable opticians and friendly store assistants.
