February 2024 by Pial Ashraf
The Pump was showing wrong readings, went to the manager Hetti, she came outside with the calculator checked everything, then went inside and told me that it was showing the correct reading on the till. However, I was charged for 20 L, not 28 L. Hetti was ever so rude in giving me the refund. She has no concept of a good customer service. She is ruining the reputation of BP and M&S. I worked for M&S for 8 years! The way she treated me was appalling! Few other people, I know who go there said the same thing that she is very very rude! I live right behind this petrol station, go there at least a couple of times a day, spend at lest a couple of hundred pounds every week in Fuel ! But Hetti?s behaviour was unacceptable And I do not wish to go to BP petrol station anymore!
October 2023 by Lee S.
Good little shop. Always polite people. And a clean place
October 2023 by lightweight smoker
Often the special offers are not real , always check your receipt,
August 2023 by Michael Lunn
Closed at 5 on a Tuesday. Why ?
June 2023 by Nhung Nguyen
This used to be my favourite shop and fuel stop. I never used to check my receipts until recently when I didn't buy petrol and only stopped to buy the meal deals and found out they don't apply the deals. Since then, I have found them not to apply the deal price in 3 separate occasions. The same excuse for all 3 times were some of the sides were not meant on the deals. But the shelve was full of them! Very disappointed for their dishonesty.
June 2023 by Google user
This used to be my favourite shop and fuel stop. I never used to check my receipts until recently when I didn't buy petrol and only stopped to buy the meal deals and found out they don't apply the deals. Since then, I have found them not to apply the deal price in 3 separate occasions. The same excuse for all 3 times were some of the sides were not meant on the deals. But the shelve was full of them! Very disappointed for their dishonesty.
April 2023 by Alexander Hurwitz
M&S, good, but toilet is dire, and no baby changing facility.
January 2023 by Jez Davies
How long does it take to a turn on a pump for someone to fill up their car? Most petrol stations you would accept/expect to wait 5-10 seconds? I have visited Welwyn bypass BP twice recently, on the first occasion I waited two minutes, on the second occasion I was left standing there for full on three minutes, so I just got in the car and drove off
Either sort out your system or get some more (or more competent) staff members
November 2022 by Daniel Pearce
Staff are always friendly and helpful.
November 2022 by Daniel Pearce
Great, helpful members of staff here.
August 2022 by Kai Pie
So expensive and they are buying there stock from other stores and selling it for a higher price, don?t recommend
July 2022 by Sam Compton
Once again, advertising as 24 hours open, closed at 530am, not for the first time either. Until you're staffed to be open 24 hours it's maybe worthwhile updating your opening hours.
March 2022 by James Pollock
I've just watched an unmasked member of staff wipe her nose with the palm of her hand before handling bottles of milk.
January 2022 by Nicholas Mckenzie - wood
Got an M+S outlet in it.good
January 2022 by Krzysztof R
Best coffee ever!
