October 2023 by Carolyn Holland
Great experience. My girls absolutely loved getting their hair done. They said the ladies were so gentle and kind and they loved the curls.
September 2023 by Grace Joy Morphew
I live in East Cowes and booked an appointment for this morning (Tuesday) for some beauty treatments. Was told the patch test HAD to be 24hrs before and couldn't be the weekend so confirmed by phone I'd go over Monday. Got 2 texts chasing when I'd be over - both times I said lunchtime. I raced over during my lunch break to do the patch test and booked the time off work on the Tuesday only to have the appointment cancelled on the Tuesday morning because they'd patch tested me for hairdye not skin products. Absolute shambles, won't bother rebooking so a £80 booking and potential regular customer lost on that one - I don't live close enough to keep yo-yo-ing backwards and forwards for the correct patch tests.
August 2023 by Macey Ferns
I have been a loyal customer for about 2 years now, going in about every 3-4 weeks. I booked in for my wedding prep appointment months ago to ensure I had the day needed and enough time allocated only for it to be cancelled the day before I was due in. I am so incredibly disappointed and it?s not often I end up crying on the phone to a salon/beauticians. Weddings are stressful enough as it is and this was meant to be my beauty prep time, my relaxing time. All I got for it was a ?sorry for the inconvenience? really feel like more of an effort could?ve been made considering how much I?ve been screwed over. Safe to say you?ve now lost a regular as I won?t be coming back again. Really upset and disappointed, would not recommend as clearly can?t be relied on.
June 2023 by Mary Cleverly
Great salon ,friendly staff . Had a cut and blow dry Ellie, had grown quickly since last cut . We decided to go shorter and choppy . Loved the new style and came away really happy ?.Thank you Ellie
April 2023 by Alexandra Ezariu
I booked online for a full head highlight and I payed a deposit .10 mins after i was called to be told that the system "shouldn't allow me to book" as that slot was already booked and if i'm happy to move it 1 hour late, i agreed with that. 20 mins after i was called again to be told that someone looked in to my notes and that i will need extra time for my hair to be done, and that the hairdresser have only 1 hour available which it won't be enough and that now i have to move it for another day. Not happy at all about this situation, why whoever called me first didn't look in to my notes and let me know from call 1? why is you system allowing people to book and pay if you can't offer the service? Now i have to wait days to get my money back, i know is not a massive amount but is not customers fault that your system doesn't work properly.Service: Hair highlighting
March 2023 by Peter Sanderson
I have had a massage lots of times here and have always had a warm welcome, the staff are friendly and always have a smile, the rooms are warm and the music is very relaxing. The massage is good and very nicely priced, I would recommend Charlotte's Academy to all for a clean, professional service
February 2023 by Linda Prendergast
Have voucher for 3 back massages. Kerry is brilliant. Managing to shift knots in my upper back. Feels great and pampered
February 2023 by Isabelle Hung
Can?t fault this place, super friendly with option to book online and pay in advance
February 2023 by Lisa Guy
Cut and coloured Mums hair, pleased with result and price.
February 2023 by Camille melissa
Great service. Happy and professional staff, excellent location. Cannot fault.
February 2023 by Barbara
Staff are friendly it's always clean and tidy
February 2023 by Nicola Vine
Fabulous, I was so pleased with the service and haircut.First class service.
February 2023 by Steve Hastings
A modern yet traditional salon with many different aspects to offer, hair, beauty, massage, aromatherapy manicure etc with a warm and friendly atmosphere.
February 2022 by Carolyn Cocker
Had beautiful relaxed pedicure, foot massage and nail polish, lovely lady called Stevie saw to my every need. Highly recommend.
February 2022 by Penny Le Tissier
Monika gave me a lovely relaxing pedicure today. I highly recommend her.
