March 2024 by Rosie
Had a dr appointment for him to usher me back out of his door within 30 seconds before I could even get in any words regarding my problems and issues and he took one look at my notes and told me I'm fine.Later I rung to try make a complaint regarding my care from Dr and want a second opinion for the receptionist to tell me its not important and continued to interrupt me while I was speaking to then go 'ah ah ah IM speaking!' With full intent to treat me like I was a 5 year old child. Disgusting service from all round. If I could change Dr's or afford private I would NOT come back here!!
September 2023 by Rose Hardiman
Awful practice. Drs dont care about mental health and rather push away with some temporary fix than to actually help.
July 2023 by wendy haysman
It is often quite stressful leaving a doctors practice that you have been with for 35 years,however when we moved from the mainland and joined Brookside medical centre Freshwater ,we have been stunned by care, kindness and thoughtful professionalism we have received,it is first class.Thankyou so much Brookside.
March 2023 by Dianne Walker
Unfortunately the continued "mishaps" at this surgery have forced my hand. It is my opinion the support staff have communication issues and do not work well collectively as a team. This is based on the diverse responses I have been given at any given time. Today they could not locate (lost) my specialist medical notes, that require urgent attention. My appoinments have been recorded incorrectly etc etc
November 2022 by Martin Berry
Although there was a bit of a mix up with a appointments, it was quickly sorted, hence the 4 star rating.
November 2022 by julia Michael
Recently, I needed to see a Doctor so I phoned first thing in the morning. By 9.15am a Doctor had called me back and by 11am I was sat in front of him. By midday a battery of blood tests had been taken and also a referral had been made! Excellent service from a friendly and extremely helpful surgery.
November 2022 by David B
Call these professionals ? had a problem with my daughters weight due to her not wanting to eat only to be shrugged off with "it's normal". The health visitor didn't agree and said we need to follow up. Pushed for a doctor to put an appointment in with the dietitian at the hospital which he did eventually! but heard nothing from them so gave the hospital a ring to find out what's going on only to hear that Brookside hadn't put the referral through which has happened before for other issues too. Asked a doctor to ring today to chase up what's going on and have had no ring back!. This is just one case of how bad Brookside is, another was when my daughter had a mouth ulcer and thrush and was prescribed tablets for an adult when she is 2 years old. Another case was when I had a chest infection which was obvious yet they didn't think I needed anything for it, I was suffering for months with it and coughing all the time and they never once offered me antibiotics they just let me suffer. I ended up having to use a friends antibiotics which cleared it up. It seems you might as well diagnose yourself. One doctor at Brookside is called Dr Death by locals and many won't use him because he has prescribed wrong medication which is dangerous.
November 2021 by G P1
Can never get through to make an appointment unless you call the second they open in the morning, some of the older doctors are polite and helpful some of the younger ones dr porter and dr simms are clueless and rude, lucky i have moved away from the area, my new doctor remarked at how clueless there notes seems to be and the medication prescribed by them probably did me more harm than good, thanks for nothing brookside health centre.
November 2021 by sian atkinsion
Just wanted to say how grateful I am too the staff, have been so helpful to me recently and so gratful ?
November 2020 by Roger Clarke
Catastrophic care of my 89 year old mum, still working out how bad it's going to be
November 2020 by Ruth Bennett
Brookside is where my elderly uncle is a patient, on a few occasions i have called them to make and appointment or advice on his behalf, i must say that the doctors, nurses and staff are most helpful and have gone above and beyond to help. Thank you so much you should be very pleased with yourselves.
November 2020 by J
I went for a little procedure today and was very nervous, the nurse there was so lovely and helpful and quickly saw to me.everything went great and everything was handled with care.:)
November 2020 by Mark Williams
Usually a fine service, but waiting in a queue to be answered while doing a school run isn't fun.. "you are caller number 2 in the queue" for 10 minutes before being cut off, when calling back in "now caller number 11"!!! Frustratingly painful!!
November 2019 by Tamsin Jayne
this place is run by a bunch of monkeys. Cant get a appt, always empty, receptionist are rude and unhelpful, no compassion or empathy. probably get better service in the morgue, where im heading because i cant even get a appointment for a simple referral yet they are empty???
November 2019 by island rider
some pople dont know how lucky we are to have such a great surgery in freshwater, all the staff are very efficent and people in the west wight should be very grateful for what they have,
