November 2023 by Della J
Not very good experience with online shopping.Ordered a product that showed as in stock, ( if products are not in stock it clearly indicates so). Ordered two items and the delivery charge was £4.99. After my order was confirmed I received an email telling me one item was out of stock which came after my second item was already dispatched so I couldn't cancel it. The other item was sent to me, so that one item cost me an extra £4.99. If items are out of stock they shouldn't show as available.
October 2023 by Robert Sluggett
Great range of clothes with deals all around, large shop with upstairs full of all sports.
September 2023 by michael nedsmar
Top marks for the store before it was made bigger.I went in the shop today to buy some hiking shoes , I had to have a little hike in the store to find a member of staff.Once I did , the guy was helpful , friendly and knowledgeable but was asked to go down stairs to pay for my shoes .3 tills upstairs but only open for ,2 days of the week, Saturday and Sunday !At the till downstairs there was a long queue.I asked the lady politely where are all the staff and was told they have 3 staff members up and 3 on the ground floor and the company had cut back on the staff since the store reopened.How can a small store like Black's have only 2 staff less then this sports megga store ?A great selection of shoes and clothing but not enough staff.
August 2023 by Wayne Gilbert
Tried to exchange a pair of sandals sold as size 11 but are are clearly a 12. They didn't have a 10 and refused to give me a refund! The manager was unprofessional and unhelpful. I do not recommend using this shop!
July 2023 by Benjamin Johnson
The prices are very reasonable for top brands however the atmosphere in here was quite aggressive. The person working at the till was not very welcoming and they forgot to remove the security tag so I have to get it removed in a different shop. The selection is good and I would order online next time.
July 2023 by Pete Hills
Loads of positives, friendly staff, big selection of clothes and trainers, good prices in comparison to other sports shops, big open shop. The only gripe I have is that I?m an average size person, you seem to have an abundance of huge sizes and tiny sizes and run out of the average size very quick, quite often I can?t buy what I want because you are out of my size, hence the 4 stars not 5.
June 2023 by RWK -London
Slightly odd experience at this store recently. I purchased a swimming costume and some goggles and at the till was overcharged for the items. Staff member was really apologetic and these things can happen! However, on the way out I noticed two T-shirts on offer and so went back to another till to make the purchase. I was again overcharged by the other till assistant. To be overcharged once is a mistake, to be overcharged twice, by two different people on two different tills is a worry. So as they say - ? Caveat Emptor? - Buyer Beware!!! This has to be a very regular occurrence.
May 2023 by Ian Jones
Great choices and good sales bargains. Would definitely recommend
April 2023 by Bubbles Pet Care
Sadly a bad experience with a member of staff in this branch resulted in this review. My wife is recently disabled and now uses a mobility scooter, we were visiting the island for a couple of days and I needed trainers to walk our dog. The weather was chilly, windy and damp so rather than sitting cold outside shop she moved inside parked out of the way to wait for me. Pur small, friendly well behaved dog was sitting quietly on her lap where 2 members of staff smiled at her and asked my wife if she needed help she explained I was shopping and she was just waiting for me all fine. Then a young man came from upstairs, a staff member, he stared at her for a while then said you will have to leave the store as dogs weren't allowed store policy. She asked why when the dog was clearly on her lap not near anything or anybody else, he replied with no hint of care or politeness toward a disabled lady that she needed to leave the shop. Appalling. She called me and we both left and luckily found an independent shoe shop who welcomed all of us into the tiny store and I bought my trainers. Big stores need to realise that policy is not always right and the experience with this officious young man ruined a rare day out for my wife and lost your chain 2 customers in our sons as when we told them they weren't impressed. Never will we return to any business that puts store policy before kindness to a lady , policies are not a legal right and staff should be trained to treat humans on an individual basis where there truly is no issue being caused.
April 2023 by Steve Speroni
Staff had no urgency at all in the shoe section - in fact they walked past me numerous times (obviously thinking someone else was dealing with me, but wasn't the case and they didn't even check), even walking past whilst on their phone at one point! No follow up once I had been given some shoes to try on, again I had to find someone, and from what I could tell staff seemed uninterested.Went to pay on the ground floor (as nobody was manning upstairs tills!) And you had one staff member serving a large queue rushed off her feet, all whilst 2 GAME staff stood behind another till having a great chat between themselves - but thats "ok", as there was a sign at the till saying that GAME staff are "unable" to process any SD items. If only someone invented some sort of unique code that a till could scan so anybody could do it..... oh wait, hang on..... ??
April 2023 by Krusty Yute
Beings as I needed a basketball I thought I would pop into sports direct as because they are a sports shop I thought they would provide with a basketball and a net also. When looking for a basketball i shortly discovered that they didn?t have any on shelf nor did they have any nets. I had to speak to one of the colleagues there, in which he provided me a basketball that he had to get from the back. When paying for the ball the lack of customer service was appalling and disgraceful as I was waiting at the till for 15 mins whilst no one decided to serve me. There was several colleagues who could have served me but they didn?t and once the game employee told one of the staff about me the sports direct employee gave no urgency to serve me and still decided to wait until he wanted to come over. Absolutely shocking behaviour.
April 2023 by Steve R
No staff on shop floor, Saturday afternoon. Weird.
January 2023 by saints rail 2.0
Game tucked in a corner no sign of it on the entrance of the shop only a small sign
December 2022 by Dragos Bogdan Muntean
Lovley people but you get charged twice for one item. On the phone, nobody's answering .
December 2022 by Real Reason
Don't be fooled ..just bigger.. old stock nothing new