January 2024 by Rachel Maguire
No one ever answers the phone I have called repeatedly at different times and still no answer and each month there is always some sort of issue with my prescription. I never had this with ryde boots so frustrating
October 2023 by Claire-Louise Godfrey
I have lived in Sandown for 3 years now, and I found certain staff unfriendly, unhelpful and almost judgemental. About 6 months ago, a lovely blonde girl, unsure where she's from, irrelevant, began working at the till. She is amazing! Always friendly, never appears stressed, always so helpful. I wish I knew her name, because she is a massive credit to the store. And I want Boots, as a company, to know that they have someone so brilliant on their team. She is a lovely, friendly, helpful young lady. Claire Godfrey.
October 2023 by Chris Baker
I took some medication back as I no longer use them was told to take them back home the medication that I needed was not there so went back up to exsplain I was given a prescription take to gp but on reading the prescription it said they the next tablets due 19th so rang chemist told them and then I was told I'm being rude I'm not the one being rude this chemist is terrible I'm going somewhere else
October 2023 by Julie Baker
Last week went into chemist a member of staff went outside to chat to a friend with a dog the friend said you have a customer staff member said o they can wait I couldn't believe what I was hearing staff are there to work and to serve us I never said anything but nearly did but knew I would have been told I'm being rude I have never been to a chemist where staff look missarable there are probably 2 members of staff that are pleasant if I dident have to go there I wouldn't
July 2023 by Lee Arnold
For a large Company like Boots to close for lunch is a joke.This can only happen on the Isle of Wight
June 2023 by Oscar Oy
Staff and custom experience is awful. Clearly could use a bit more training.
February 2023 by peter robinson
The staff are rude don't have any time for customers. Will never go in there again. I'd rather go to the other side of the island.. nightmare staff
January 2023 by Jack McDonnell
tried twice in the last 3 days to call in and get a prescription - both times they?d closed due to no pharmacist available. feel sorry for those in far more urgent need of their prescriptions than i
January 2023 by AE Karys
Where do I start? Lola is awful. A moody moo. Sort it out! The waiting times are atrocious. Rude staff. Overall, a depressing place to deal with.
November 2022 by Anna Hudson
Having only just moved to the isle of wight I had to get my medication ( my first perception ) it had been delayed from the surgery. But Lilly went above and beyond to get my medication that day. Great job well done
November 2022 by Steve Mursell
Dreadful. Never even open to collect prescriptions. No warnings meaning people have to go without the prescriptions. No good and should he shut down if can't operate
October 2022 by Kayleigh Brett
Never answer the phone
October 2022 by Lucy Parker
The pharmacy is appalling. The waiting time is incredibly long and staff seem quite miserable. I was waiting with my nan. We were waiting for medication for end of life care for my grandad. After a 45 min wait the lady quizzed us about picking this up. I get she has a job to do, but there is a way of asking, and a tone you could use that might be a little more friendly. Left feeling quite upset and annoyed...hence this review. Thank you Boots for making a tough time even worse.
September 2021 by Shelley Tilbrook
Not very helpful, Always waiting either for prescriptions or counter staff the shortest time I've waited is 30 minutes, Longest time is over an hour. THEY NEVER ANSWER THEIR PHONES, Shop is grubby.
August 2021 by Peter Fox
This is an amazing shop , although it's a boots to most visitors to the island to the locals who see how its operated through the covid epidemic it should be praised very highly, the staff have worked extremely hard and have always maintained a smile. I would like to thank them all for going above and beyond.
