February 2024 by Martin
Not impressed. After recent change round and price hike you either can't find it, they haven't got it, or you can't believe the price when you do find it!It's Wickes from now on with 10% discount.
February 2024 by Nachuan Liu
Very helpful staff at this store. The piece of plywood I bought wouldn't fit into my car, and the shop staff promptly arranged for it to be delivered to my house free of charge next working day. Top service.
February 2024 by Laura Lewis
Extremely helpful member of staff planned my kitchen for me. Gave me as much time as I needed.
February 2024 by Vanderci Batista
Wonderful ??
January 2024 by azoku
worked here when i moved down to Kent in the trade point was met with nothing but horrid staff that made it more than clear they didn't like you was told by a manager she hated me and her little lacky hated me also saw they prioritise customers the ones they like get special treatment very hostile work place avoid this place if you can if you need to use the trade point avoid the manager and her little workhorse rob
January 2024 by Ian Tullett
Today I visited B&Q at Ashford. I went to buy a shower screen so, I rang up first, I straight away noticed that the staff member who answered the phone, had a great knowledge and understanding of measurements and stock. This person was very professional and put me at ease so I could work out there and then, what I needed to match new products with old existing. The song kayliegh was playing on the radio...merry Christmas to B&Q Ashford .
December 2023 by John Richards
One of your staff Dan (from Barbados originally) was very helpful and considerate when we were in the store recently. He was reversing a forklift but stopped in good time as my party neared. He helped us with products, which aisles to go to, and was polite, professional and engaging with my elderly mother in law.. A very pleasant man.
December 2023 by Arran Davis
While my experience with B&Q's overall phone customer service has outright disastrous. I'm glad to have had a call with the Kevin from the Ashford store, promptly dealing with my issue and rectify a problem with my order instantly. It was greatly appreciated.
November 2023 by Dennis Butler
Always have what you need .
November 2023 by Patrick Harding
Found B&Q expensive for example £3 for one small bracket which you can get for 45p at wicks and many other items. Certainly won't be going there again.
September 2023 by Birgitte L. (Bee)
It gets better and better. The shop is clear and well organised. It is easy to find everything you need for your home and garden. I was surprised at the electric tools section. A tremendous improvement from what it was before. The improved layout of the shop makes your shopping experience easy and enjoyable.
August 2023 by Robin Jones
B&Q is a pretty average store on the whole but the staff are always very helpful. I needed a new tap for a water butt. The old one says it's 15mm but it turns out that water butt accessories have their own measurement system. (Why?) One of the staff saved me from going home with the wrong item and pointed me at a tap of the right size. She did this in a really nice way without giving any impression that she knew more than me (which she did!)
August 2023 by Pravin Mistry
The store looks much better now after the refurbishments. Some of the products have been changed around but now they have new signage on every Isle.The self checkouts are good, this should hopefully reduce the queues on busier days.
August 2023 by Andrew White
Went in to buy garden furniture. Staff so busy being bossed around they didn?t take interest in helping us at all. They did not want to talk to us, very disappointed. I asked Jason for help (who was doing a lot of the delegating) and he also was in a rush and told us that you don?t cover a gazebo only a parasol. Clearly doesn?t have a clue what he was talking about as you do cover a gazebo and in the nicest way possible someone needs to have a word with him because his personal hygiene wasn?t great and not up to a standard that B&Q would want their shop floor staff.
August 2023 by Rachel Gold
Very helpful on the paint counter. The guy mixed all the pots expertly and the colours are such a fantastic match.
