September 2023 by Sarah D
Sometimes this Costa can be nice , but at other times it can be disappointing. Today I went and once again there was barely any stock. This is quite a regular occurrence in this store. I really fancied trying the new autumn Maple iced latte and I?m sorry to say I won?t be purchasing again. In all honestly I think it was ruined and overpowered by the amount of syrup put into the drink, it was so sweet and sickly. On this occasion the service was really slow and the order I walked away with didn?t make the wait worth it. The toasty was overcooked on one side, but not cooked on the other, and the panini was cooked too much on the outside, but the centre was still raw/mushy. Unfortunately on this occasion I opted for takeaway so I didn?t realise this until I had left the shop. I think maybe some regular training on the grill machine and how to make specialty drinks would be beneficial. I?m not normally one to moan. But a few times it?s been really crappy and mostly I do think it is heavily dependent on the staff that are in there at the time, although I do believe it isn?t their fault about the lack of stock. It?s not cheap, therefore a certain standard should be upheld. I never experience this in any other Costa?s, I think maybe this one gets neglected due to it being out of the way in Headcorn. It?s a shame because it?s a great amenity to have. It always has such a chilled atmosphere in the seating area which I love, but what?s the point it?s running half heartedly. That?s probably why its quiet.
June 2023 by David G
Three visits recently. 2 cups of coffee tipped away as undrinkabke, and one lukewarm. The third visit the tills weren?t working so nothing available. Anyone ever heard of cash sales? Bog standard Goldex franchise going the same way as all their other Costa outlets. No enthusiasm amongst staff, high staff turnover, filthy premises.
March 2023 by Lilith2007
We went to the Costa coffee shop in Headcorn for coffee and a snack. The premises was so dirty that we decided not to eat there. The lavatories (both uni-sex) were filthy with urine flooding all over the floor, no paper towels for drying hands and no lavatory paper. So the facilities are obviously not checked regularly or this would have been noticed. Despite the shop being almost empty, the tables were dirty and covered in crumbs and the residue of the previous occupants' food and drink. Instead of cleaning the tables staff were gathered behind the counter chatting with each other. The seats of the chairs are stained and grubby. Surely they should have the wit to go over them with an upholstery cleaner to remove the dirt and stains? There is obviously no effective Manager overseeing the running of this coffee shop! WAKE UP COSTA!
October 2022 by Sara
Great for nipping in for a takeaway Latte. Friendly staff. Thanks guys
October 2022 by Joel Newman
Poor customer service! Lady, who claimed to be a manager, had terrible customer service. We were almost yelled at when we tried to have a conversation with her. Never again!
October 2022 by Alexandra Jenkins
Very professional and friendly staff and they always make sure customers are served quickly so nobody is waiting around for a long time.
August 2022 by Roz
Had a nice lunch with family. Food was good, staff seemed nice. Not bad :)
July 2022 by Simon Edwards
Usual set up within store, plenty of room to sit, drinks fridge wasn't working on our visit though, staff friendly.
July 2022 by Ged Garner
Great place for a coffee. Introduced myself to a frappe as it was the hottest day and it was a great alternative.
July 2022 by keith masterzorge
My regular stop for coffee and cake ?Polite and friendly staff.
June 2022 by David-Dibs-Bishop
Much as you would expect from a Costa albeit in a nice setting. Service was friendly and Coffees did what they said on the tin Only downside was the toilets were in a bit of a mess.
May 2022 by oaptraveller22
normal Costa experience very popular and often a long wait if a large group arrive before you plenty of space often used by customers with tap tops
January 2022 by Fay Walker
This Costa coffee shop was one of the worst that I have visited. The fabric on the chairs was so dirty, moved tables twice but no difference. Some of the chairs had wooden arms, the dust and crumbles that were on them looked like they hadn't been cleaned for months.Asked for a toasted tea cake and was asked if I wanted it warmed,!!!!!!! Say no more.
January 2022 by S
Good coffee and polite service, but from overworked staff. The franchisee needs to employ more staff, especially to cover peak times. A 35min que for 5 customers has put us off for the time being
December 2021 by Allan Sneller
Surprised by how shabby and dirty Headcorn's Costa Coffee was. Staff seemed disinterested. Disabled loo was filthy & required repairs. Main cafe seating was shabby and in some cases stained.Won't be returning anytime soon. Someone in CC management needs to take a firm grip of this place! ?
