February 2024 by Fergus Presswell
Ridiculously slow service on a Saturday lunchtime. Not enough staff and queue 10 to 15 people. Very long wait to be
February 2024 by jordan pinto
I?m not one to leave reviews at all but what the hell is up with the slow service down to poor management micro managing one person to a queue of 10 while other mill around in the background. Two times in a row now I?ve been also and have ran out of oat milk. Absolutely piss poor.
December 2023 by Charlie Pickersgill
Love this costa and don?t like to complain but this morning I just felt so sorry for the poor girl behind the counter. She was left on her own with the queue never less than 7 deep. You could see she was doing everything she could to keep going and this review is nothing to do with her service, if anything she was a 6*. This is to do with the way the place is run and not looking after their staff wellbeing. Please look into this
December 2023 by James Hathorn
Always busy , but staff are great and get through the queue quickly , drinks , food etc are always delicious.Parking: Free parking but believe minimum stay 3 hours , check signage to make sure .Wheelchair accessibility: All lower floor , no stairs , easy access
December 2023 by Gabriella J.o.
Did not have a working dishwasher and expecting me to have it in a paper cup when I paid for it to have in.
December 2023 by Ian Walker
Went in to sit down for a coffee and a bite to eat ? such disappointing service - everything was served as if it was a take away - was expecting our drinks in a proper cup with a plate for the panini and muffin we purchased - not even given a tray to carry purchases on ?: not what I expect of a Costa visit!!!
November 2023 by Steve Close
Coffee not filled up, took ages to be served and get the drink. Empty tables, but all empty ones were full of leftover cups. No staff clearing tables or places to put after finishing your drink. Multiple people had to clear other people's stuff just to sit down.
November 2023 by Matt Kirkham
Great store i bought a cake and coffee for the wife and i, we was going to get more food but it was very expensive.
November 2023 by Rachael Bryant
Isabelle has done incredible a very busy Friday morning with the queue never less than 5 people.Throughout she never faltered, didn?t stop moving, was polite and professional.
November 2023 by Sam Mayhew
Nice little shop but the service is diabolical!!! The manager (Isabella) is the rudest person in charge of any Costa establishment..How about concentrating on serving one person and not 20 at once!!
October 2023 by Judi Morris-Irving
We arrived just after 2pm. There were no panninis, and little choices for cakes and pastries. The only hot food on offer was ham and cheese toasties which were thrown together in a takeaway pouch despite the fact we were dining in. Very disappointed as we had enjoyed previous visits. Half an hour later,all the display shelves were fully re-stocked. Such a pity the staff failed to keep an eye on their stock
October 2023 by Joanne Upton
Dreadful waited between 10-25mins 2 be served as on 2 behind the counter big queue in front of me + behind me the place was dirty filthy the bin was over flowing as they was using paper bags 4 the food as no plates using paper cups as no normal cups etc 1 toilet working as the other was out of order they closed the shop as 1 of the girls had a bereavement turned alot of people away they was closing at 3.30pm then it was 2pm then as soon as people sat down after us the girl came round + said sorry we r closing u work in retail av 4 34yrs when my husband died + my dad plus my friends av,had lost family members they didn't close the shop they carried on working my condolences go out 2 her but it should av bin the girl that went home not all the staff + close the shop I av bin 2 better costa coffee shops + bin service with a smile clean friendly + better customer service
October 2023 by Linda Wheeler
Tried a new product todayBlood Orange & Yuzu RefresherAbsolutely deliciousI always have a frappe or hot chocolate but thought I'd go differentMy new favourite at CostaHowever paper straw did not manage great and had to pop a plastic straw in when home as paper straw got soggy
September 2023 by M6290APdavidl
Absolutely useless place you arrive at 3.20 and they cannot serve closing at 4pm not the later time stated on opening hours .thus is the second month had same problem so I had to go to Starbucks about time they sorted place out or shut it down
August 2023 by Pravin Mistry
A nice Costa Coffee, but it's a little noisy, outdoor seating available will help reduce the noise.Other than that the service is good and the coffee is nice.
