March 2024 by Ed Rocksteady
Good store, helpful staff
March 2024 by sandie hughes
Great shop for all pet supplies and vets
March 2024 by David Burgess
Everything you need for almost every pet. It can be a bit pricey, but the quality is pretty good. Staff are usually helpful but lack a smile most of the time.
March 2024 by Bridget Marsh
Staff very friendly. Found what I needed easily
March 2024 by Nick Brown
There staff haven't a clue about fish , it's ok for pet food . But very poor service
March 2024 by Idc
My mum came in today to buy a syrian hamster for my sister?s birthday and got refused a sale. We was talking to a lady called Jane and she had asked my mum if she had a cage and my mum said yes she has 3 cages and she had brought another one yesterday. Jane wanted to know EXACTLY what cage it was, how tall, how wide etc. My mum wasn?t happy with the lady asking so many questions and especially having previously brought multiple animals from the same pets at home branch so the lady asked if my mum wanted to speak with someone else. She spoke to another lady called Jodie and she was asking to see photos of what cage we had and said ?well because you showed me that cage I can?t sell you the hamster because you have already showed me that cage?. My mum had showed the cage that she got yesterday and not the other ones she had had at home because who keeps photos of hamster cages anyway? The two people we spoke to just wanted to sell us a cage and all we wanted to do was buy a hamster. We ended up speaking to the manager Richard and it was the same old story of that he didn?t want to sell us a hamster. His attitude was awful by rolling his eyes when talking to him, raising his voice, walking away when speaking to him. This was a horrible experience with all 3 workers. My mum has NEVER had a problem before with buying and adopting animals. It was all about authority and sales. Its a shame they are not worried about the actual animals that get abused/neglected and just cared about a cage. Not only am I writing this review on here but I will be taking this further.
March 2024 by Callum Cameron
Some of the most disgusting customer service i?ve ever witnessed and being involved with, My mum, Sister & I came into purchase a Syrian Hamster, We told them we had 3 cages, We showed pictures of the first one to ask if it was suitable. They said no and refused to sell us the hamster, passed us through 3 different people, Jane, Jodie then the Manager Richard. Have let us adopt 8 different animals before, rabbits, degus, always purchased cages, food.What a bunch of down grading Tw@ts trying to sell us other cages.They?re all chatting amongst each other to make sure we don?t come home with the birthday present for my little sister, as if we don?t have 2 more cages which they said we?re suitable but won?t sell it to us because ?we might be lying? trying to interrogate and intimidate us and when it didn?t work tried to get us out the store.The most disgusting and vile and most pathetic shop i?ve ever been to in my entire lifeWith everything going on with the world and animals that get abused and ?our first cage was too big?Goodluck to these people in life
February 2024 by MA
Staff are always so helpful and help to lift and carry heavy products to car. Thankyou.Good discounts to be found.Good variety of stock.Animals in cages are always in very clean living environments with lots of fresh water and food in their bowls.Staff very knowledgeable about there product range.Really well set up shop for ease of pushing trolley and finding what you want.Lots of great parking and opposite a great b and q.
February 2024 by sharon broad
Lack of staff help
February 2024 by Johnathon Matthews
Bit pricey but good
February 2024 by Jacob Green
Staff are usually pretty good and the store is well stocked, unfortunately 3 stars because there is one lady who seems to take offence to us using vouchers and has been very unpleasant towards us, making negative comments about the amount of vouchers we use, even to the point of reporting our pets at home account despite lack of any offence caused. It is a huge shame as the other staff are very helpful and very kind!!!!!!
February 2024 by jaye Ray
Good choice of products but ques are always long even in the vets area.
January 2024 by Jan Illman
The staff at the checkout here are always lovely. My son had me put the v.i.p app on my phone , now being a lady if a certain age, im not particular good at a lot of technical stuff and I can't always remember how to use the app ?. The staff are always really kind, helping me, they check if I've got vouchers etc on the app and never seem to find it too much trouble.Very helpful and much appreciated.
January 2024 by gary turpin
Lovely venue good views from all seats friendly staff reasonable
December 2023 by Rolandas P
Ordered.Collected. Good service.Polite staff. Thank you