November 2023 by isabelle de bacco
Kirsty in the Ashford store was so helpful as well as knowledgeable. We had to make a change to our planned holiday 24 hours after booking, and she was so patient and kind about altering it . She also gave us some great money saving tips and went out of her way to make everything work for us. We appreciate all the time she spent with us. Thank you Kirsty !
October 2023 by Kris Constantinou-Coulter
Summer at TUI Ashford has gone above and beyond to help. We booked our holiday to florida to explore the parks and can see the passion she had for ensuring our trip was the best experience it could be.Im genuinely very thankful for the extra work and time she has offered to us.She continues to supply updates to ensure we are kept in the loop with any changes ultimately allowing us to get the most out of our holiday.Couldn't recommend enough.Thank you Summer.
September 2023 by Ryan Shaw
I go here to book all my holidays, the staff are very helpful and welcoming everytime I go in. I recently booked with Kerrie who made it a smooth and easy process to get exactely what I was looking for. Would recommend to everyone.
July 2023 by Nicki Conrath
Summer was just lovely, they all work as a team in the store. Summer was very helpful and so happy to answer all our questions and if she didn?t know the answer was more than happy to find out for us. She also offered to inform us when our airline tickets would go live so that we can choose our seats and was going to check the type of room we had booked so we could upgrade if we wanted to. We felt this personal service was really important to us to make our trip special which it is as it is a celebration of 25 years of happy marriage. The other thing that I had been confused about was that on the tui app there was an online discount which I only thought would only be applied if we booked on line but this is not the case and was still given to us, so the best thing for anyone booking a holiday is to go onto the website do your research then go in and talk to the girls who put your mind at rest and book your holiday with the discount. All the benefits of on line but with the personal service. Thank you so much can?t wait to go, a new and exciting experience for the two of us.
July 2023 by Sarah Phillips
So helpful, friendly staff, Summer was the member of staff that booked our holiday for us, listened to our needs & requirements and made the whole thing so simple and smooth, would definitely recommend
July 2023 by Mary Tanton
We went into the Tui shop in Ashford to book a special holiday to celebrate our 30th anniversary. We hadn't been to Turkey before, but the rep recommended it. She listened to us when we said we didn't want a big hotel with lots of evening entertainment, so we booked the Dalyan Resort Hotel, which is by the river.The flights out and back on Tui were easy with no problems.TransferThe Tui staff at Dalaman airport were helpful and the transfer was ready for us. We hadn't been told that everyone in Turkey expects a tip, so we didn't have anything ready to give the driver.ReceptionThe reception staff were friendly and helpful. The reception area is air conditioned and has sofas and tables for when you are waiting for transfers/trips out.Hotel roomOur hotel room consisted of a front room with sofa, lamps, a desk and chairs. It was quite dark, so not really good if you want to do any work, but we didn't. There is air conditioning. Outside the front door was a little terrace with two chairs and a table. We were very close to both the eating area and the pool. From the terrace you have a beautiful view of the hotel gardens. If you look to the right, you can see the Temple Tombs, which I assumed from the Tui website would be a day trip, but they're not. You can see them from the hotel.The bedroom has a bed, bedside table, dressing table and a door to an outdoor terrace. Our accommodation (3101) was on the end next to where all the supplies were brought in, which was quite noisy. We used this outside area for drying swim suits etc.In between the front room and bedroom is a corridor with a large wardrobe area including the safe, and the shower room, which has a large shower, a toilet with bidet (as you are not allowed to flush toilet paper down the toilet) and sink. All fine.Swimming PoolThe swimming pool is lovely. It's clean and quite deep. There are enough sun beds for everyone and Ali the pool guy looks after you. There is a bar for purchasing drinks/lunch, but it's not noisy. Breakfast and dinner are eaten around the pool area.FoodWe were half-board. The food was buffet style and we found that there was always something we liked. The pastry chef is pretty amazing. They have a self-service bean to cup coffee machine.SpaWe had two Turkish Baths and full body massages during our stay. We have never had anything like it - it was amazing.Day tripsThere are loads of day trips you can book from the town.TurtlesYou can see turtles in the river and the Turtle Hospital on Turtle Beach is well worth a visit.We hired a quad for 2 days, which was a great way to see the views.Kaunos Roman Remains are extensive and well worth a visit. You can catch a ferry across the river and then walk, or do what we did and hire a quad bike and see it on the way back from seeing the view.MicrolightingNear the hotel is Blue Sky Microlight. They take you over the town; you can see the hotel, the Temple Tombs, the Kaunos ampitheatre etc and Turtle Beach. I flew over Turtle beach so low that I could see turtles in the sea. The morning is best - we went at 7.30am - because the haze later makes it difficult to see.Things that didn't go so well.The Tui app needs to be simpler. I didn't want a list of what I want to do on there, or to be reminded about covid restrictions which are now irrelevant. When I was looking about information for the flight back, I also didn't want to go through adverts for day trips; I wanted to see transfer times before the day, boarding passes and have messages answered. I only asked one question via the app, but it wasn't answered. Having said that, at Dalaman airport the Tui desk is next to Easy Jet and I felt sorry for those poor people having their hand luggage tested for size. Tui was very straight forward in comparison.
July 2023 by Hayley S
Booked my holiday to Tenerife with summer - Tui Ashford she was amazing from start to finish so helpful Thank you so much for all your help and advice you made booking the holiday so much easier nothing was to much we went over the locations the room upgrades the weather and much more can?t wait to book my next holidayThank you again summer ?
July 2023 by Lauren Homewood
Spoke to a lovely lady today called summer! She was so helpful when dealing with my medication issue with flying/doctors note as my doctors surgery were completely unhelpful! It was all dealt with and sorted in under an hour! I haven't flown in years and never with my two young children so I am feeling very anxious about it and she has really helped put my mind at rest and she made me feel completely at easy with it! I asked her for her managers name and she told me it was Joanne so just wanted to say how lovely, helpful and knowledgeable she was! Thanks again summer!
July 2023 by Denise Moroney
Kerry at your Ashford branch is so helpful & patient, no question couldn't be answered. She filled out my Sherpa form for my USA trip booked my flight seats, nothing was too much even with customers waiting she never hurried me once. Excellent travel advisor.
July 2023 by wayne griffiths
Had my EasyJet holiday cancelled when we had already travelled to the airport. Went in to TUI in Ashford and Summer came to the rescue. Within an hour she had found us a holiday for the next day (not with EasyJet).Thanks for your help Summer, you were fab
June 2023 by Philip Johnston
May 30th, served fabulously by Summer and branch manager (apologies, didn?t get your name). Highly efficient helping me to navigate best hotel options for family holiday. Friendly, patient, highly professional efficient job done. Many many thanks Summer. Highly recommend this branch versus online
April 2023 by john hart
Summer was absolutely amazing at booking my parents a holiday. My mum struggled to find good flights and a good area. Summer was able to provide us with quotes on the same day! My mum and dad are so excited! Thank you so much Summer!
March 2023 by Alison Thompson
Just wanted to thank Kerrie for her amazing help in finding a wheelchair accessible hotel in Lake Garda. The service from Tui Ashford has been friendly, helpful and professional. Kerrie really has gone the extra mile, to ensure our flights, transfer and holiday are arranged to suit our needs. Thank you , we're so excited for our holiday!
March 2023 by Boguslawa Spitty
Thank you so much to Joanne for super brilliant customer service! She was just great at helping me to pick the best family holiday! Great attention to detail and very supportive at picking the right kind of holiday deal. Can?t wait for hot Mexico 2023 ??? Thank you ??
March 2023 by Jamie Fox
Just been in to book our family summer holiday. Was greeted by Kirsty who was lovely and explained she is still quite new and couldn't yet book everything for me herself so we waited for her colleague Jo, during which time Kirsty and I chatted which was nice. Jo and Kirsty then sat down with me and took me through everything to book exactly the holiday I wanted (the right hotel, perfect flights, took me through possibly excursions etc). We're able to answer my questions about traveling with a baby, and were also lovely with my baby in the store who spent the whole time snacking and possibly making a bit of a mess (!). Both provided a great service, would definitely recommend anyone to visit the store to book and/or ask questions. Thanks Kirsty and Jo!
