March 2024 by John Walbyoff
Ordered and paid for two pairs of identical glasses one pair arrived second pair was showing pending on order tracker when after three weeks still pending checked with store to were my glasses were,was informed manufacturers had only received one frame and that I would have to go back to store to pick another frame as the one I had picked was no longer available.On entering store I went to display and picked up an identical frame ( has same ref number ) and handed it to staff and will now wait another 2 week for them to be made a total of nearly 6 weeks! I only have one thing to say about the service at this store maybe the staff need to go to specsaver so other people don't need to waste time and money because they can't see there stock .
March 2024 by Jessica Rhodes
Wonderful service from wonderful people. I just can?t praise the staff at this store highly enough. Karen, specifically, was so helpful and kind when dealing with myself and my autistic son. I could have happily stayed in there for hours chatting with her. When I came back to collect the glasses for my son, the optician Natalie was there and she was very kind and helpful as well. Karen was so patient and truly went above and beyond for us. My thanks to everyone who we encountered when we were there.
August 2023 by Sara Thompson
Very helpful and lots of advice
August 2023 by john saunders
Just had my bi annual eye test with these guys. Excellent service from start to Finnish. The optometrist Natalia, was outstanding! definitely the most professional eye test I have ever received. Thank you
July 2023 by JohnPyke40
Was seen here last week with a problem which was dealt with quickly and professionally. Thank you young lady optician!
June 2023 by ANDREW GALLIGAN
Polite staff and test thoroughly explained. On time and was not rushed in the selection of preferred frames.
April 2023 by Laurie Louise Phelan
I waited 15 minutes past my appointment time without being checked in as a staff member said they were too busy, to then be told my appointment was cancelled with no notification. Staff were indifferent and rude.
March 2023 by Romeo Otves
To expensive just for the glas reaction and very focus 220 this a ridiculous amount of money is last time I will do there this my opinion
February 2023 by Deborah Quieros
Very busy and lots of waiting. But the staff were friendly and helpful. The eye test was thorough and professional.
January 2023 by Helen Comiskey
My experience at Vision Express Optician was very good. The Optician was very thorough putting my mind at rest after some concerns.
December 2022 by Paula Larkin
I don't pay for my prescription the man that served me was snotty and not helpful at all I ordered two pairs of glass when he ordered them he didn't even ask which was which,I wear one all the time and the other for reading.
November 2022 by brenda
I have in last yr had 2 ops on my eyes, this morning I got up and for the second time one eye was swollen. I managed to get an appointment with this store and wanted to say a great thank you, I had my eye checked, was shown on the screen the result and I must say very happy with the results an excellent service very kind lady and everyone i want to say thank you
November 2022 by Hannah Clayton-Lock
The man who served me didn?t know overly what he was doing and I didn?t feel very comfortable with him. Over all the other staff were lovely and good choice of glasses
November 2022 by Lorraine Pinder
Got my order wrong. Ordered 2 pairs of distance glasses, 1 sunglasses and 1 clear. Sunglasses were fine 2nd pair were sent as reading glasses so have had to be sent back and re-done, so still waiting
November 2022 by George Lewer
The appointment time was adhered to, and the initial part of it was carried out by Sarah, followed by the optometrist Edward/Aemon who did all the necessary tests to determine my prescription, confirm pressures, advise on early onset of caterhact, in a clear friendly manner.New varifocal specs were ordered albeit some what expensive for a 74 year old retiree, BUT needs must, so it 1 less meal a day for the next 9 months!!
