June 2023 by Sophie W
Went to your Marshwood store in Canterbury on Saturday for my usual Americano and I was shocked to see a male staff member (who I believe was referred to as Mark by another staff member) being rude to a young Asian female staff member in front of me and other customers. He was using a patronising tone while advising her how she wasn't doing her job properly. For anyone in management to humiliate their staff in such a public manner, only shows how incompetent he is at his own job and should consider another profession where he learned better communication skills and how his racial bias affects other people. The poor girl looked visibly embarrassed by the experience, surely a kinder and polite conversation ?in private? would have been more appropriate. This a disgraceful way to treat your staff, Costa, please do better!
February 2023 by Mark S
Rather nice Costa, albeit in a rather isolated location.Awful seating mind you! The bench seats are so low its impossible to read a newspaper.Bear that in mind anyone under 6 foot tall.I really think Mr Goldex could do a lot better with this one !!!
February 2023 by Jack B
We ordered a nice lunch from Costa only for it to be ruined by there use of staples. We cut ourselves trying to open the bags as we were unaware they were sealed with metal staples, so please use paper tape or better yet do not seal the bags.
January 2023 by deniserC1121VH
It?s strange. I have never had much of a problem at this store before, but I came in with my friend at around midday and an older man who looked to be the manager of the site (wasn?t in uniform) came across as very entitled and miserable as hell. We received no greeting as we approached the till, instead he huffed and puffed as if he really just didn?t want to be there and we were a major inconvenience, I handed him my toastie to heat up and he proceeded to throw it on the counter behind him aggressively, he then turned to his colleague and laughed as if it were funny that he was being so rude. I then ordered my coffee but I forgot to say what size I wanted and because I forgot to say what size I wanted he gave me the most patronising look rolled his eyes and shrugged his shoulders at me and said ?size?!? as if I were stupid. I paid for my things and said thank you to himself and his colleague, neither of which said anything back. The whole interaction felt very awkward and passive aggressive. Me and my friend felt very unwelcome. I am highly disappointed in this man?s customer service skills, especially if he is a manager, I have worked in customer service for pretty much my whole life and I understand that we are human and have bad days too, but I have never ever treated a customer the way he treated me and my friend. He either needs some more training in customer service, a long hard speaking to by a superior or he needs to move on to a job that doesn?t inconvenience him and make him so miserable. I?ve never had a problem with costa before and I will still go to other branches just maybe not this one, I don?t like to complain but this service was abysmal for somewhere that is meant to be warm and friendly, just overall very very unwelcoming.
December 2022 by Darren Potter
Friendly staff, good cakes and coffee and just round the corner from work, perfect
December 2022 by Beryl Wootton
It's nice but don't use it much its not cheap only had 2 sandwiches 1 water one coffee for a friend was just under £12 pounds that was to dear
November 2022 by Martin Hodges
Never found this costa to have much of an atmosphere when drinking in.Coffee quality is fine though and plenty of parking.
October 2022 by Saffy Skye
Had a lovely rainy day coffee date with my friend. The atmosphere was lovely and cosy and the large windows made enjoying the rain all the more lovely. The hazelnut cappuccino was perfect.
August 2022 by SLAY THE RAGE 112
Lots of choice and the cold options while it's hot out is a great choice.
August 2022 by Ben Turke
One of the best Costa?s around. The staff here make it more than ?just a Costa?. Very friendly!
August 2022 by Janet Dale
Very sorry to say that there was dirty cups, plates and uneaten food left on the tables inside and outsideWe personally had to move a dirty tray to sit downThe coffee and tea that we had were fine the housekeeping skills are disgusting
July 2022 by Lottie Barwick
I don't normally leave reviews but I feel that what happened today in Sturry Road Costa deserves some recognition. I won't go into the details but (I'm guessing) the manager noticed I was in tears whilst drinking my coffee (nothing to do with the coffee, the coffee was great lol) and subtly brought over a handful of napkins for me. The gesture was really appreciated and incredibly sweet and I think everyone should know how lovely all the staff at this branch are. I couldn't fault them x
July 2022 by Charlotte Carter
I don't normally leave reviews but I feel that what happened today in Sturry Road Costa deserves some recognition. I won't go into the details but (I'm guessing) the manager noticed I was in tears whilst drinking my coffee (nothing to do with the coffee, the coffee was great lol) and subtly brought over a handful of napkins for me. The gesture was really appreciated and incredibly sweet and I think everyone should know how lovely all the staff at this branch are. I couldn't fault them x
May 2022 by Lewis Stevens
This Costa always runs out of oat milk. Might sound like a petty thing to mention but imagine every other time you try and get a milk coffee and they keep running out of milk.
March 2022 by Antony Ding
Had a very nice flat white coffee, my better half had a chai spiced latte but they had no cinamon to put on the top.
