March 2024 by Rachel Wiffen
Dreadful service, no communication and very rude staff. Came to collect a prescription gave name the older lady goes off doesn?t tell you how long the wait is just assumes you know and she carries on sorting stock, I ask excuse me how long is the wait only to be told to just sit and wait!
February 2024 by L Flex
Bit of a shambles in here. They never answer the phone so the only way to check if you've got you prescription is to go there, and they are slow to process it so you might end up wasting your time. Also one of the staff members have given me incorrect information twice, which has been extremely unhelpful.
February 2024 by Sharon Matthew
ABSOLUTELY TERRIBLE CUSTOMER SERVICE SKILLS, NO ONE ANSWERS THE PHONE, BEEN TRYING FOR 4HRS PLUS TO GET THEM TO ANSWER STILL NO ANSWER. SHAMEFUL SERVICE
January 2024 by Layla Carter
I would like to reply to Mrs cordinas comment about the surgery.I was there that day with my two autistic children, a dog was in the pharmacy,suposedly a guide one. My youngest who is just 3 is extremely scared of dogs and this lady not only let the dog go up to him, but refused to move away from him. My son was screaming and kicking and had a proper emotional meltdown due to fear, I explained he was autistic, the staff asked if the lady, Mrs Katy cordina to take the dog outside if she wouldn't mind, she did mind and lied and said it was a service dog, this went on and again they asked her very politely to take the dog outside.She was rude, even other people couldn't believe her entitled behaviour, she was cruel and down right nasty.The staff were great in that situation, they stuck up for my 3year old autistic boy,they humiliated nobody, they are always kind and professionalI take great offence to this complete lie of a review by this entitled Katie.
December 2023 by 2jakeyboi
Highly recommend Good staff Nothing I asked for was too much trouble and was happy to help
November 2023 by Lee Davis
Always helpful, efficient and friendly.Quite shocked at some of the reviews, moved to the area just over a year ago, and this was my designated pharmacy.They are so nice, they really are busy dealing with everything, but when your waiting to be served, just watch how they treat other people and help them.YOU may have had a bad experience, but Elsa and the team really do go that extra mile.Next time you are in there, just watch.
November 2023 by Eleanor Jennings
Staff went extra mile to sort out a problematic prescription which Boots and Superdrug could not be bothered with. Thank you for showing me proper customer service
November 2023 by Freshfacedbeautys
They never pick up the phone and asked to wait till next day for your meds ?and still not answering the phone 2 days and 34 calls and someone went to pick up my meds last night at 5pm and told nope no more tonight ,even though open till 630,which I need to be able to walk and cope with the pain and be a mother to my son.The same person went back today to be told come back Monday it's to large.THEY GOT IT 11.45 YESTERDAY, the place is seriously not good and won't be using them again,there is so many staff but very little done,so in pain and sore now taking to asda.
November 2023 by katy Cordina
Very rude staff! I was humiliated and bullied by all three of them waiting in line to be served and I will never return!
October 2023 by Robert Smith
Usually don't have any problems prescription correct and on time 10/10
September 2023 by D J
Bad service. Absolutely ridiculous. No customer service whatsoever. You wait for 10 minutes just to be told to come back another day because I arrived 25 minutes before closing time. Just don't bother to go there.
March 2023 by H F-W
when first coming to this chemist majority of the staff are lovely - now there has been 2 young ladies in particular. i find them extremely rude and dismissive and after being asked one question there is an instant attitude - it is clear they pick an chose who do do this to as i have witnessed a different approach when dealing with other patients so the disrespect was very much so in your face - they pull faces and find racial issues funny - if it was not how often repeat meds were needed i would not go here at all !
March 2023 by Sydney Brown
Avoid at all cost. Worst pharmacy I?ve ever used. Staff are rude and make customers feel like they are an inconvenience simply by making them do the job they are paid to do. Staff talk to each other inappropriately about customers in front of them. Incompetent and mannerless, would not recommend this pharmacy to anybody.To the staff - please find a new career because this is clearly not right for you. Get some manners and find some joy so you can stop projecting your sad little lives onto customers. Best of luck in your future careers.
February 2023 by David Mills
I have been a customer for around 20 years but I will be going elsewhere now. You have a new set of staff all young and with their whole life ahead of them yet all absolutely miserable and disinterested. Recently I had to wait 45 minutes for my prescription that was actually already made up on the side. It is really sad how the standard has gotten so low
February 2023 by amanda ballard
This pharmacy has definitely gone down hill. Avoid at all costs. I tried phoning them 21 times in 1 day it rings they never ever answer then it will have the engaged tone then you phone again it rings and they don't answer. My aunty had her prescription delivered as she is an amputee and they have stopped delivering her tablets, without saying why
