November 2023 by M Connoisseur
Anne, Ben, Sue & especially Charlotte provided great customer service. From the over the phone service, to the in store customer service. ive been to many Card Factory?s, and never had an issue but the customer service in this one was second to none! I would come back to the pentagon, just for this tailored experience. Thank you!
July 2023 by Tommy King
Great customer service
June 2023 by LINDIWE BHEBHE
I was shocked by very rude behaviour of one of the staff members at this outlet, this is the reason for this poor review. Management, please look into these small things, they mean a lot for business and public image and relationships, please train your staff in general curtesy. The staff member in question has nose piercings.I picked two numbers for a birth cake deco. This staff member argued with me on something she was wrong about. And even at the end when I finally showed her that she was not correct in her argument there was no sorry at all.This is the scenario for the argument; I got two numbers that are placed on a birthday cake from behind the tills. When I realised these numbers were small, I did not pay for them, they were returned to the shelf as I went back into the store to search for alternatives.I did not find anything suitable so, I, went back to the till, this time, I dealt with the lady under discussion here. She had seen me with the person I dealt with first time round, so she pulled the numbers from behind her and scanned them. I did not realise the colours were not the same for the two pieces. When I got outside I noticed the mistake so I went back, it was at this point that the argument started. Her view was that she had given me the right colours- The wrong colour was not even a number in the birthday date I was looking for. When the other lady finally turned to us she helped fixe this problem, there was not apology from the lady in discussion here.
April 2023 by x x
Good value cards
April 2023 by Edwin Rudland
Very good collection of cards
February 2023 by brenda leonard
Sometimes have a good deal
December 2022 by Alfred Leeming
Card factory is a great shop for all kinds of celebratory items. I go there for cards, birthday and Christmas mostly. The products are equal in quality and worded sentiment to more expensive outlets. Price is an important factor for me and card factory meets my need for both. Also the staff are very helpful and welcoming.
November 2022 by Chris Mills
Great selection of cards always available here. Prices are terrific.
November 2020 by Nicole Rayfield
Love the stuff. Staff should learn to be less rude and deal with the fact they have customers to serve. Went to pay for a card and woman who served me got the huff. But anyway nice little shop
November 2020 by Sean Etherington
Great card shop and moved next door... Large for a card factory which is lovely as normally you are a bit cramped my place of choice for last minute cards...
November 2020 by Derek Lowrie
Good selection of cards,very busy,but not too bad through check out.
November 2020 by Paula Lewis
Great price cards and gift ect but lack staff always a que in this shop. You can get cheap quality cards here.
September 2019 by Kay Collings
Best Card Factory I've been too. Large bright and airy ! All the others are soooo warm inside tend to avoid in the summer.
September 2019 by Ann Pudney
Lot better now it has been refurbished, easier to get around
August 2019 by Mike Keane
Lovely big new store in the Pentagon. Much easier to find what you want
