November 2023 by Helen Blake
Sam was so helpful today, he assessed and booked in my mini for a repair on my windscreen. Ross was on hand to repair the damage which I can say was superb. The professionalism and advice was outstanding from both. I will definitely return to this store, even though it?s not the nearest one to me.
November 2023 by Brian Reay
Ordered service parts yesterday - as I normally do around this time of year- to service my daughter?s car. Assistant at Chatham more than helpful. Parts arrived promptly the next day. Polite service on collection etc.
November 2023 by Andrew Barry
One of their big stores so loads of tools on display. Customer service was 1st class. Very helpful guy Kevin saw me browsing and asked me if I needed any help. I said I had a click and collect order. He instantly found my item, his colleague printed my receipt and the tool box was in the boot of my car before I could blink. Other Halfords in Dartford and Gravesend could definitely learn from this store about customer service.
November 2023 by Angela Teden
Thank you Connor! You managed to change my battery, I had previously seen a battery specialist that had no idea how to get it off, you persevered in the cold and managed to do a very difficult job and then checked and pumped up my tyres just to top it off. You are a superstar and a credit to Chatham Halfords. Thank you so much for getting me back on the road. I joined the Halfords membership which also saved me over £44 today!
November 2023 by Tim Bennet
I accidentally bought the wrong wiper blade so went back to exchange it. Staff extremely helpful and came and showed me where and which one to get. Nothing is ever too much trouble for them. Found what I wanted and paid no problems
November 2023 by Anwer K
NO STARS !!Bought an item was not able to fit it myself.Asked for help and they said they can't help.Staffs are not friendly at all.Attitude towards customers is like they are giving something for free.
October 2023 by S Ahmed
Waste of time. Went there for a simple job as I needed a replacement battery for my key fob. An overweight female as can't remember her name instantly dismissed me. 'We don't know anything about those, try timsons' Even though the battery I need was right there, but the customer service advisor could not be bothered. Horrible customer service.Went to timsons they were amazing, as it was only a little battery they had one spare and gave it to me free.
September 2023 by simion1989 1
Sam did a gear service for me on 14th Sep 2023 4pm. He was amazing, very informative and got the bike gears running lovely (better than I have ever had them). He answered all my questions and gave me some tips. Top guy and excellent with people. I had a really great experience. Thank you!
September 2023 by Stephanie Cooper
Ordered what I thought was a tent, was awning for tent. Tried same day and next 3 days to cancel order. Was due for delivery on 5th day. Turned up 4 days later. Refused delivery as advised by Halfords. Got notification it's finally arrived back at DHL depot. So 3 was in and still waiting for awning to arrive back at Halfords depot. And still waiting for refund!
September 2023 by Stephen Owen
Kevin in the Chatham branch give excellent service and repaired my bicycle wheel in a very short space of time.Highly recommended to use the repair and services here.Thanks again Kevin
September 2023 by Ian Saunders
Lizzie yesterday the 5/9/23 fitted a new battery to my car today down at Chatham Halfords Lizzie did a brilliant fantastic job really professional and Lizzie always smile?s really polite as well and a really hard worker as fantastic job Lizzie I recommend Lizzie . Also a few months back Jay one of the Managers also fitted Roof bars to my car he did a brilliant fantastic job I recommend Jay as well
September 2023 by Gemma Chambers
Lizzy was amazing, my battery was fitted very quickly and efficiently and my car is like new again.
August 2023 by Zowie Jackson
Showed me how to incorrectly fit a car seat, good job I knew something weren?t right & had installed elsewhere correctly. Made a complaint but turns out the lady who did it was the assistant manager, just be wary taking their advice on installing car chairs.
August 2023 by wayne howe
Recent visit to buy a new battery for my car. Found what I wanted easily. A wide range of products on sale including car maintenance items along with car accessories, hi fi , safety equipment and more. They also have a counter where other parts can be orderedThey offer a fit while you wait service for bulbs,batteries and windscreen wipers.Upstairs is the pushbike dept. I could see a wide range on display but didn't visit that section.Free parking is available but don't leave your car there and go elsewhere or you may get a ticket
August 2023 by MrT Bag
Absolutely shocking customer service. So i was thinking of getting a mountain bike and was willing to spend nearly £500. Im quite new to bikes so thought Halfords would be the ones with the best knowledge. In my mind I wanted something with big tires and just a nice looking reliable bike. So a young girl came over to me with blonde hair, and asked could she help? I pointed out I like the look of this Carrera she immediately said ?we don?t stock this and if you want it your going to have to wait a while? I then mentioned how I like the look of these thick chunky tires. Again she replied with ?we have issues getting them tires so if you want to order them your find it hard to?. I then asked about the frame size as I was a bit confused how you measure it she said you measure from the ground to the bottom of the seat post. That I kind of thought was an odd way of measuring, checked online after and it?s actually from the pedal bracket to the seat. Getting back to the tires lo and behold they had lots on the shelves further down the shop! So not only lost out on a sale (which was a lot of money) I certainly will not be shopping in a place with poor attitude staff who didn?t really seem to have much clue! One other thing the shop assistant recommended to cut the seat post down if it?s too high up! Wouldn?t that not void the warranty?? Goodbye Halfords!
