December 2023 by Clare Cross
My husband and I were served today by Emma, we were purchasing a present for our sons 21st, Emma was super friendly, professional and extremely knowledgeable about the product that we were buying, an absolute credit to the company and we would not hesitate to purchase again from her again.
December 2023 by laila matthews
Had an excellent experience today, Sophie helped me pick my dream watch and bracelet for my birthday. Such a pleasure!
December 2023 by Ian Armstrong
Very good customer service, happy to get what we wanted so we could try on before buying.
November 2023 by Brendon Vince-Sheridan
Very happy with my experience here. 5/5 ?
November 2023 by Louise Hankin
We went into the store a few weeks ago to look for an eternity ring for my 50th birthday from husband. We had our six year old daughter with us who spent time with Kerry who was so good with her, chatting for about half hour whilst we were served by Lauren. She was amazing and really knew her job well. I got the most perfect to ring nd would definitely recommend this store and these staff are absolutely amazing ? Thank you
September 2023 by Jordan Waring
They wouldn't give us a discount but apparently they donate to charity's. This might be an option for you gettibg the discount or giving x amount. Sounds terrible but who's to say these ate genuine charities and a nice treat for your birthday, the discount and incentive to purchase the money might be better to contribute to your daily life - I'm aware not a favourable attitude but if you're encouraging people to part with their money maybe give the clientele a perk too.Staff were lovely and drinks whilst waiting is a nice touch.
July 2023 by Roblox and fun World
I would like to share my experience with Beaverbrooks. The service was excellent, I can?t fault it. The lady that took care of us and I say took care not served , she was wonderful. She seated us and brought the items we were interested in to us . She was interested to who we are buying for and also gave us a good description of what we were purchasing. Unfortunately I didn?t catch her name but she?s a very beautiful blonde lady with black specs. Nothing was too much bother. I?m thinking of going back and buying a watch.
July 2023 by Josh Barden
5 stars is not enough!! Full story inside!I cannot recommend this store enough if you are looking to purchase something so important they will defiantly go above and beyond any expectations you may have!Story below!I cannot recommend the store and the staff enough! What was meant to be an amazing day picking out an engagement ring with my fiancée to be started with pure disappointment at other stores within Bluewater. We were first shown rings well above a known budget then others that didn't suit the desired style!Then we got to Beaverbrooks, at first we saw Marcus who was an absolutely amazing help sitting us down and talking us through the differences between diamonds. He then found rings to suit the style perfectly and kept a constant conversation and interest in ourselves making us feel very comfortable and at ease.After seeing a few we left as we needed to talk about the choices! We returned later in the day to get one of the rings he had helped us with! Sadly he had gone home but his colleagues Cara and Sophie were around to help!They Helped calm us down as we were a bit overwhelmed after looking at rings all day, they also spoke to us about how we met and sharing personal stories too! Again the customer service was above and beyond. We decided on a ring only to find out there wasn't stock in the size needed! They gave us amazing options and were helpful with EVERY question a nervous man may have! This made us 100% comfortable and we made the purchase!We have even decided to drive the hour back to see about wedding bands in the future! Even with closer stores, we will always come back here for anything we need!Again many thanks to Marcus, Cara and Sophie for helping us find the perfect ring!
July 2023 by Kevin Sayers
Totally disappointed with this branch !Visited the branch on Sunday and my wife chose a ring in the sale. The size was a bit of an issue as not available, but we were told it could be made and it would take 6 -8 weeks to be made. We are going away for our 25th anniversary so the time scale was fine. We went away to have a think about it and then I returned on Thursday to place the order. That when I was told that the ring was a ?do not re-order? ring and could not be purchased. It seems that your staff do not know what they are selling, and now I?ve got one very disappointed wife. Over the years I?ve purchased an engagement ring, wedding rings , eternity ring, and three tag Heuer watches from your branch, I won?t be coming back again , very poor service !
July 2023 by Ed Nurdin
Everytime we've been here the staff have been excellent and answered all our questions with endless patience. Super happy with our experience
June 2023 by Steve Johnston
Very helpful and professional staff.Made to feel a valued customer.Thoughfull additional options provided for consideration to the couple I had selected.High end brands with a service to match.
April 2023 by S George
I am disappointed! I bought a freshwater pearl bracelet this afternoon. Unfortunately, the clasp doesn't function, so I called them immediately, only for them to tell me that because I didn't have the one year insurance, they can't fix it. ??
March 2023 by Adam Turner
I Brought a beautiful necklace for my partner. We were served by Cara, who was very friendly and helpful. This made the buying process very easy.
March 2023 by Jim Dyer
Ushered to a seat and offered a drink whilst we waited. Staff were friendly and helpful. Managed to buy the gift I wanted and was pleased with the service. Recommend the store and the jewellery chain as had good service in all the stores we've been too.
February 2023 by Matthew Bailey
What a lovely experience and after some decent customer service we left with a really good taste.
