January 2024 by Amb
Today I visited BILL BLUEWATERTable booked for 11.15 arrived at 11.10am. Booked for 2 ppl. Seated pretty quickly. That was the best part of this experience. Moving on from that the rest was absolutely shocking and service disappointing.After we were seated we gave our order for food and drinks (water).Order taken 11.20. Water came 20 mins later. We notice others around 11.40am being seated after and receiving their food. We then asked the waitress where our was so the waitress checked but didn?t return.The time now was 12.10pm. The waitress noticed and said she would check but as you know at this point I?m very hungry and just wanted to leave. In the end the waitress came back 12.20pm to let us know there had been a problem with our order because of a problem in the kitchen. I wasn?t happy and the waitress said that the order would be getting ready but we could have either a couple of drinks or dessert free of charge. This wasn?t good enough because we drink water and didn?t like any of the desserts.We decided to leave but even when speaking with the manager to explain this all she said was they would put the food order through and it will be made as soon as possible.My issue is why wasn?t the order put through in the first place. If it was why did it take so long for us to then be told there was an issue in the kitchen.We only order breakfast and a burger and fries like many others in the place. Unsure of what the issue was but the fact we waited from 11.20am until 12.20pm for an explanation that didn?t even add up was disgusting.Bill Bluewater terrible service!
January 2024 by Jessica Kinsalla
Nice place however table was not in a great location right in the walk way and food was really nice however portions very small.Kids portion was so small it was what you would expect a young toddler to eat not an 8 year old very disappointed as food quality was good.
January 2024 by Isaiah
Our outing today was tremendously delightful.We would like to thank, Nadine, Tony and Ben who had played various parts is facilitating our orders. We felt very welcomed, listened to and experienced a rush-free order. We would definitely dine here at this branch again. Hopefully you all will do the same!
December 2023 by Tony Chown
The food was nice enough I had the Vegan Shawarma had plenty of flavour. As for the service well the young lady had some attitude she could barely talk and had an air of arrogance about her. Not needed when you that type of
December 2023 by Lily R
The food court was really busy so we decided to eat here. The food was delicious and the service was incredible! We will definitely be returning!!
December 2023 by Susan Hurrell
Just had an amazing pre Christmas, Christmas Dinner menu meal with my whole family. Service was excellent, food delicious and we were made to feel very special. Nadine at Bluewater Bill's was outstanding as our host and treated the whole family with such care and attention. Thank you Nadine and huge thanks to all the staff ' back stage' who worked so hard to provide us with our meal.We will be back you can be assured.Kid-friendliness: Our grandchildren were treated with such care and provided well for.
December 2023 by Jade Moore
Despite being busy, they seated us immediately and accommodated the pushchair.Servers were super friendly and attentive. Food was served quickly, hot & fresh.Will return.
December 2023 by Jason Tinklin
We booked to avoid the queue which was well worth it, we were seated and our server, Courtney was soon at our table to take our order.The restaurant was cold and most customers had their coats still on.All three of us ordered breakfast meals and hot drinks.Drinks came quickly and were well made and hot.Food came shortly after and this is where the problems arose, two of the three meals were only lukewarm at best.I caught the attention of Courtney and informed her that our meals were lukewarm, Courtney informed us that she would have to inform the manager.A few minutes later the manager came to the table, we explained that the meals were lukewarm and he informed us that the food is held in containers in the kitchen and with the cold restaurant that was the reason behind the temperature of my meal, he did not want to change the meal and seemed to believe that his reason was valid, I disputed this and eventually he agreed to exchange my meal. My wife however was not offered an exchange as the manager insisted that as she had poached eggs on avocado then it would be warm and not hot, even when we pointed out the eggs were warm and came from the kitchen warm.No exchange was offered.On paying Courtney apologised profusely for the temperature of our meals, it was obvious to us that this was a common occurrence and that the servers had no authority to exchange meals and everything had to go through the management.Courtney was an excellent server and acted professionally and politely throughout our meal, it?s a shame the same could not be said for the manager.We will not return to Bills and as a suggestion you should turn on the heating in your restaurant and not use it as an excuse for serving substandard meals.Service from Courtney was 5 star, service from the manager was 1 star at best.
November 2023 by Kayleigh Duncan
Headed here after visiting our wedding venue.We were seated immediately even though they were very busy.Not much interaction with staff but the ones we did deal with. Drinks and food were nice enoughFood was okay, nothing specialService was quick.Massive lack of vegan options.It's nice for there to be vegan choices but the lack is a little guttingWouldn't purposely attend again but on the whole nothing wrong with the experience xDietary restrictions: Not many vegan options
November 2023 by David McGrath
Seated quickly, nice welcome. Big thankyou to our waitress Courtney who made a fuss of us and made sure we had everything we needed during our stay. Our mains and coffee could have been a little hotter and there wasn't much in the way of atmosphere even if it was only 6pm on a Sunday evening.
November 2023 by David Skilton
Great place and great food. Burgers are always a good choice here, the buttermilk chicken burger is almost a sharer size and he BBQ beef bourbon one comes with a sneaky 'shot' of bourbon you to inject in, or not. Did question whether I'd be over the drink drive limit on a burger ?The servers are always really enthusiastic and engaging with you throughout the meal. Would always recommend, the only downside is the location of where it sits in Bluewater. Feel like it needs to be in and around others of the same standard, not the food court.
November 2023 by Salv Scarna
Staff were very friendly and this is the main reason why I have given them 2 stars.The food was awful, long wait for the food to come and when it did arrive we discovered that both of us were missing an item on our plate. We asked the staff and they came back and said the items had ran out and they would give us another item to make up for it. The food was very greasy and tasted of used oil and it was also like warm to cold. The staff were kind to take off one drink from the bill but I won?t be going back there. I ate the food because I was really hungry but regretted it after. Don?t go there especially at the weekends.
November 2023 by Francesca Sacco-Jimpson
I booked a table for 3 and added a note to say that we had two young babies with pushchairs so they knew ahead of our arrival the space we needed. I felt it a bit rude when we arrived the lady that seated us said I should really book a table for 5 people to accommodate the pushchairs...made to feel like we were causing an issue. Surely stating the fact we had pushchairs on our booking should ve enough?Dietary restrictions: Really extensive gluten free menu. Nice to have so many options.
November 2023 by Jim Willett
Have used a few times before and been happy. Today decided to have scrambled egg on toast at £7.50 and was really disappointed. I don?t think they even used one egg and the toast was extreme dry. Meal was only like warm at best. Terrible value for money. Manager was also not interested in discussing the issue. I was just told that what the portion sizes are these days.
October 2023 by John M
It's a fairly nice place well it's okay probably one of the better places currently at Bluewater the coffee is weren't particularly hot the food wasn't particularly hot the food was okay I wouldn't say the food was anything special they have tried to make a really nice place here and yes it's probably worth of visit but it's not gonna blow your hair back
