February 2024 by Chiho Cheung
When to collect my prescription today, the lady at the till was very Rude, Argumentative and under trained.Have no idea what's going on but trying to run the show to the ground.She keep telling me the electric prescription was not received dispute i just been on the phone to my GP surgery to get the Electric Prescription Code for her. But yet, she still keep on denying that the electric prescription was sent..(face palm) all she wanted was to send me away!!So i decide to go to the next till and her colleague manage to find my prescription right away.Horrible experience, staff Poorly Trained, Rude, did not listen and Argumentative.Best to avoidManagement need to take note and seriously sort out those staff which is a total let down for Boots.0/5
November 2023 by Sania Faraze
Terrible customer service. I went to Dartford boots in the morning , the girl didn't even bother to look at me. No greetings, no thanks. Very disappointing service
November 2023 by bob man
Very rude arrogant staff. She talks to customers like she is a teacher in a school. She thinks she is above the customers however we pay your minimum wage. Try to be more polite. If you don't like your job and you're not happy do not take it out and customers if you're extremely arrogant rude unhappy face
November 2023 by Maddie
I came to collect a package upstairs and the lady working there provided terrible service and was rude. When collecting my package the lady asked for ID which I gave she then went on to say how my account was in my nickname but the package clearly had my full name on it and matched my ID. I did explain it was my nickname but she then went on to make a big deal out of it and got quite rude to me as if I committed a crime and started asking me for ID with my nickname on. I almost thought she wasnt going to give me the package. I click and collect from this boots all the time using the same details and never had an issue but this one lady working there seemed to have penalised me which I didn?t like at all and made me feel uncomfortable
September 2023 by Robert Hayhoe
Found exactly what I needed and at a good price! If you can get it in other places, compare Boot's price!
August 2023 by Louise Strangeman
Bad experience in the pharmacy as no one even acknowledged me so walked out after 5 minutes of waiting for nothing! Great customer service lol!
July 2023 by Andy Rees
Terrible service.. waited ten minutes for someone to come to counter to get served ... even asked the pharmacy to get someone over and noone bothered even after seeing us waiting..Walked out gone proper chemist
June 2023 by Olu Salau
My local Boots. Great
June 2023 by Liz Coleman
The pharmacy staff are lovely and go the extra mile to be helpful.
May 2023 by Cassie Morton
I completely agree with the others about the most hideous customer service I have received on the medicine counter about 2 weeks ago.?The manager? said she would be with us in a moment after we had enquired where to find a tablet cutter in store. Herself and another colleague then proceeded to ignore us and continue price checking stock at the far end of the counter for at least 5-7? minutes whilst we stood there waiting. The shop was unusually quiet. We were the only customers waiting at the counter.After calling out a second time to her ?was she coming?? As she could clearly see us still standing waiting, ?the manager? waltzed over, no apology, no thank you for waiting, just a harsh unsmiling face asking what did we want.The worst service I have EVER received.
April 2023 by E A
The blond lady who was working in the non prescription counter this morning [29/3] was very unpleasant Her attitude is appalling , for someone who is in customer relation she definitely need a lot of training. This is not the first time this blond lady exhibited this kind of behaviour.I hope the management will do something about this.
March 2023 by Mamta Amatya
Worst experience this was second time I was disappointed with customer service. Last time I just thought it happened. This time got multivitamin where it was not jelly so I asked to exchange and said medicine can?t be exchange I got 3 and all 3 wasted as my kids don?t want tablets but only gummie. Will prefer not to go as the customer service lady was so rude
February 2023 by Sophie Os
Very unfriendly woman in medicine counter. She refused to take a payment and gave me angry look when I asked for service. She interrupted some young woman who kindly told me to wait a couple of minutes. So rude! I'm sure it was worthy to gossip with someone in pharmacy, right? Even the friend from pharmacy was shocked. Clearly the place when you should expect some aggressive response.
February 2023 by George Wright
Opticians inside store are great bunch people and help making the pain of spend a small fortune on glasses a little easier. Especially the lady called Ailson always pleasant to deal with and is alway patient with deal with my smaller family members.
February 2023 by Alan Gregory
This shop is not what it used to be I blame the people who own boots not the staff who are doing there best every day
