August 2023 by John Munton
Very helpful staff and a huge selection of carpets.
June 2023 by Nicky Bavers
Nadia was very helpful and knowledgeable.
May 2023 by Lisa Booker
My mum has had a carpet fitted which was bought from Dartford after fitting she has noticed stains coming through onto the carpet, after numerous calls etc and being told there's no manger at store ? they sent another carpet to be fitted which had the same sort of marks on it, so the carpet fitters agreed and said not to lay it so they took it back, just like all the other reviews I've read on here they keep saying there call back and they don't, its appalling how this is allowed to happen after many people commenting on here something should be done about there attitudes and customer service skills !!! They have lied to my mum on several occasions luckily my mum is not the sort of person to just leave things !
May 2023 by Emma Cooper
Really impressed with the customer service from the team, especially Alex. Thank you for your advice and help.
April 2023 by Ann Gold
Paid £1000 pounds for frontroom carpet ,had it fitted,but next day noticed faulty bits of carpet coming out everywhere ,went to Dartford store where I bought it showed photo evidence, told it would have to be referred back to manufacturer, 2 weeks on stil no info ,asked to chose another carpet but no apparently no manager he left ,phoned customer services explaining what happened ,no joy just put back to store ,so frustrating
April 2023 by Theresa Browning
Hi we walked in to the store was greeted by friendly staff, Joe was very helpful and knowledgable about the products and patient with us as we couldn?t make our minds up. Thanks Joe for all your help we would highly recommend this store.
March 2023 by Chloe Gibson
Very good service from Craig thank you very much!
March 2023 by Jodie A
Absolutely amazing experience in the Dartford store today. Craig and Em were so helpful and friendly. They were really patient and informative. As someone who has no clue about flooring, or the process, they made me feel at ease. I've left very happy and grateful. Thank you ?
February 2023 by Becca Wickham
Excellent customer service. Would not go anywhere else for flooring
February 2023 by jahs sjsj
best place ever, couldnt feel more welcome
February 2023 by Craig Wickham
Great service and very helpful people
February 2023 by Fraser Child
Smaller than it used to be, got beds in there, Why ???, there are two bed shops in a 2 minute walk away so why take all that room for beds and cut down the carpet stock
February 2023 by Alvin Navarro
Terrible. Flooring order was mis-sold, mishandled and never got installed.Had to escalate multiple times to the corporate head office and threaten to go to the financial ombudsman. Eventually got through to someone sensible at the corporate customer service department who investigated the case.Carpetright admitted they were totally at fault and gave me a full refund, 2 months later. Beware!
February 2023 by Barbara Payne
Went into carpetright this evening looking for a remnant of carpet to put on our stairs. All the pieces were too large for our requirements, but the sales lady bent over backwards to help us find an alternative. Excellent service at the Dartford store
December 2022 by Dharani s
Worst store I have ever seen. I bought a bed from store. It couldnt fit up the stairs. I could neither return it nor exchange for a different size. Wish I could give less than 1 star
