“My original order placed on the Website was confirmed by email from B&Q showing exactly what I had ordered. However, on both occasions I received a different item to the one stated in the email. Each time I spoke with the CS assistant, they insisted that I had placed an incorrect order, despite the fact that I offered to send them the email I had received confirming that I had ordered the correct item. Today the delivery driver Justin took the time to listen to me, view the email and made a number of enquiries which helped to get to the root of the problem. I just wanted to say thank you so much Justin for not dismissing me, when you were not doubt very busy and had a number of other stops to make. Individuals like you are rare and I hope that you receive the appreciation you clearly deserve. The stars given here are solely due to the service I received from Justin.”
Diy Shops
“My original order placed on the Website was confirmed by email from B&Q showing exactly what I had ordered. However, on both occasions I received a different item to the one stated in the email. Each time I spoke with the CS assistant, they insisted that I had placed an incorrect order, despite the fact that I offered to send them the email I had received confirming that I had ordered the correct item. Today the delivery driver Justin took the time to listen to me, view the email and made a number of enquiries which helped to get to the root of the problem. I just wanted to say thank you so much Justin for not dismissing me, when you were not doubt very busy and had a number of other stops to make. Individuals like you are rare and I hope that you receive the appreciation you clearly deserve. The stars given here are solely due to the service I received from Justin.”