September 2023 by Susan Davidson
The young gentleman at your Dartford Branch was very helpful. He gave us his full attention and suggested a good quality Mattress and base. We were very pleased with the service.
August 2023 by Angel Wilson
I was very happy with my visit to dreams I was greeted by Reece who is a asset to your company. Greeted us as Soon as we walked in the doors with a big smile and eager to help us my mum came in before and ordered a bed and mattress for my auntie and mum told me about the beds in there so we went in and brought another bed frame and mattress. When he was showing us around offered me and my boyfriend a pillow to test the mattress out tried the sleep match.we had a family day out there was 4 of us and offered all of us a drink.he tried all options to get us the best price for our budget and also threw in some free pillows as we brought 2 bed frames and 2 mattress the last 2 days. We shall be returning as the service by Reece was outstanding to the near future as my parents need to get a new bed for my sisters new roomWe love the quality of the mattress and bed frames that?s why we come back as my parents already have a bed frame and mattress from dreams.
August 2023 by Megan McDermott
Terrible experience with delivery and after care customer service. Once they have your money they are not bothered. Bed delivered with bit missing to connect it together had to wait a further 4 weeks for another half of bed to be delivered 8 weeks to get a bed poor service for the money they charge. Avoid would not recommend or use again.
August 2023 by stacey
Amazing customer service always so helpful and friendly.
August 2023 by Andrew Carr
Went to Dreams Dartford to buy a new mattress (a firm double). Were assisted and impressed by Kate, a knowledgeable and pleasant young woman who welcomed us, offered us water and talked us through options and insurances once we had decided our choice. Very impressed by the scanning machine! Pleased by the ease of finding a convenient delivery slot. Customer service 10/10
June 2023 by Linda Rice
We went into dreams in Dartford today to try some mattresses for my severe arthritic back and was met by a lovely friendly young man Reece. He went out of his way to help us and with a very professional manner. I wqs so impressed with his respect and understanding. He showed us many beds. Look after this young man he s an asset to your company.
February 2023 by alexandra muresan
We visited the store today to have a look as we will require a new bed soon. Kate was a pleasure to deal with and although we haven't purchased anything yet we will be coming back soon to order our dream bed. Many thanks!
July 2022 by lesley cook
Was not helpful at all, will never go back
June 2022 by paul wellington
Good choice of beds knowledgeable staff
June 2022 by Erin Planner
Reece was super helpful with assisting us. He showed us this machine to help us find which support would be best. Told us all about the payment plans. Looking forward to coming on Saturday to purchase our mattress
March 2022 by Ian Jones
Sorry but the prices of the mattresses alone is to deep for my pockets ?
March 2022 by Lynne Henson
Very friendly non pushy staff. Micheal in particular very helpful. Made very nice tea too!
September 2021 by Fred
Really good service from the staff at dartford
September 2021 by connie kawenga
I had a horrible experience with Dreams after dealing with Dreams for over 20 years.I ordered a Base and a mattress last week, delivery was set for the 30th of Sept, Dreams changed this date to the 2nd of October.I visited Dreams today the 27th of Sept 2021 to pay off the balance of my purchase. I was saved by a male staff, (the mistake I made, I didn't get his name) he was the only male working there with another female staff who was saving other customers.This man was arrogant, he doesn't listen to customers, certainly does not have people skills. The issue would have been solved if he listened to me. If he is the manager, he is not fit to be one. He has anger issues.Previous staff working there were excellent, namely Thomas.I requested that he removes the Insurance Cover for the Mattress. He told me it was going to affect the date of delivery. I told him that I wasn't informed when I first made the purchase that cancelling the Insurance Cover would affect the date. I wasn't going to include £60 if I knew it would affect delivery. I would have made the decision then.I then asked him to check when the date of delivery would be after removing and I told him that if the date changes to a later date, I will cancel the order and get my money. He argued with me and he told me that I am unable to do that. I told him its my money if I am not happy I will reverse the order and get my money back. This led to an argument and in anger he wrote a number and he told me to contact Dreams Head Office.Truly Shocking Customer Service from Dreams Dartford.On my way home I passed through Benson for Beds and it was such a pleasure to be served by staff there.Maybe it's time to move on after 20 yrs with Dreams.WHAT AWFUL EXPERIENCE
August 2021 by Michael
Excellent customer service.Not pushy, very informative and helpful staff.
