September 2023 by Lesley Fitzgerald
Very friendly approach both taking watch in for repair and collecting with booked appoimtment time.
August 2023 by Gary Hartnoll
Very helpful staff when looking for a wedding ring.lots of choice with different styles.
August 2023 by Kieran Jordan
I was thoroughly pleased with my trip to the Goldsmiths Bluewater boutique, Hannah my sales lady was extremely knowledgeable, attentive and patient with me. As a younger person I can often feel out of place in some boutiques and I had previously had a bad experience earlier that day in another jewellers where I was reluctantly handed a watch but could feel I was being watched carefully, this put me on edge and shortly left that store and headed to Goldsmiths arriving 30 minutes before close. Hannah welcomed me and eagerly offered me to try on the same watch. I returned the next day to finalise the purchase that Hannah had set aside for me but overnight I had changed my mind and requested to view an few others. Hannah immediately got them out and explained everything about them and allowed me plenty of time to try them on. I believe I was in the boutique for about 2 hours. Overall it was her level of customer service that sealed the deal on a nice Tudor Black Bay. She never once made me feel I had to spend more or less but genuinely wanted to find the perfect watch for me. Couldn?t be happier with my purchase and she?s a standout sales woman especially for younger buyers like myself.
July 2023 by Simeon Komitov
Very good service! Friendly staff working there! They just make you comfortable
July 2023 by lee white
Jasper was amazing. Please visit him if you want a pleasant, zero pressure experience.
May 2023 by G McD
The service we had was outstanding. The staff made us feel welcomed and nothing was too much for them.
May 2023 by Innes Alexander
Bought a Tudor watch for our Son?s 21st Birthday. Ben & Samantha you made it a real occasion for us. Thank you we really appreciated your help.
April 2023 by ish kumar
The worst diamond shopping experience ever!! Spoke to an old woman who was apparently a "diamond expert" her poor customer service and knowledge cost Goldsmiths a sale of at least £3k. She was clearly not interested in showing me any diamond earings or even offering any advice. Her attitude towards me was absolutely disgusting and i felt judged as a person.If anyone reading this is after diamond jewellery i would advise you to go to Browns, who offer amazing service and better quality diamonds.
March 2023 by Kelly summersby
Visited twice to try and purchase wedding rings for myself and my fiancé. Sadly the service received both times was shocking.We first visited on a Saturday and the sales person could not have been less interested in helping us. We returned the following Tuesday (in the hope that the bed service was because they were busy on the Saturday) and despite the store only having one other customer, we were still treated appallingly. I have had better experiences purchasing a cheap pair of earrings. We won't be returning and we certainly won't be purchasing our rings from here.
March 2023 by Callum Ralph
Great service from Goldsmiths. Me and my fiancé came and chose our wedding rings here yesterday and the staff could not have better. We were so happy with our purchases and Sam and Hannah were amazing. Will be going back here more often
March 2023 by Molls Aston
Came in today to purchase a tag watch for my fiancé, was seen by jasper who was absolutely amazing - customer service was impeccable and made the whole experience unforgettable.Will be returning to purchase our wedding bands for sure.10/10 for Jasper and Goldsmiths bluewater!
January 2023 by kate rej
I would like to say how dissapointed I am about service I have received at Bluewater branch . I purchesed platinum ring a I given wrong certificate . When I phoned the store , lady manager who was rude said I was wrong as certificate does not need to corespondent with ring number . Wrong ! Also she said : you are lucky u have better ring then on certifate ! Well I went to Brighton store and my problem was solved promply . Firstly they admited I was given wrong certificate then ring size I sold was far too big ! Lovely team at Brighton ordered me a new ring !
December 2022 by Carol Morris
Sandra from Goldsmiths in Bluewater is a really lovely person. She has made a very painful and difficult post burglary time turn into a pleasant jewellery choosing experience. She listened and understood the type of jewellery myself and my daughter liked. We were never rushed. She was then able to recommend the perfect pieces. Thank you Sandra for your help and understanding. You are a great asset to Goldsmiths.
November 2022 by Bruce C
This is a first rate outlet with a customer service level to match. I have used them for many years for both purchases and follow up services. Highly recommendable.
October 2022 by Sharon N
Visited the store with my Fiance to look at wedding rings and Sam was really helpful! She listened to what we where looking for and gave some good advice, which we appreciated :) We left with options to think about, but after about 5-10mins we get a call to say there was something her colleague Fifi found that may be more what we wanted. We went back to look at the ring and it was perfect! Placed an order and it came within a few days as promised! Appreciated them calling me back and Thankyou both.... can't wait to wear my new ring!
