December 2023 by Paul
Burgers were delicious.Medium-rare was really medium-rare (and not medium or well done, as you often see in hamburger restaurants).Exeptionally good response (!) of the staff, when they realised that they mixed up our order. Thank you!I would definetly come back to GBK-Bluewater!
December 2023 by Mak Mahmut Akay
We ate at GBK yesterday 05/12/23 and enjoyed our food and time at the bluewater restaurant. A special mention to the manager who was very attentive and made sure we had a good experience dining there.
October 2023 by simon messenger
Even though the restaurant was only a quarter full, we waited exactly one hour for our burger and fries. And despite there being numerous waiting staff floating around trying to find something to do, no-one came to give us an update, apologise, see if we were okay or if we needed something. Trying to keep a two year old entertained while he's hungry for an hour wasn't much fun. It turned out they were prioritising online orders. Truly ruined the whole experience and left no time to shop afterwards.
October 2023 by Matt Bolton
Firstly I will start the review on a positive note.. We went to the GBK at lakeside a few months ago which was fantastic!! Due to this we decided to have lunch at the GBK at Blue water which was a mistake.. As we entered the restaurant we had to wait ages for a member of staff to see us to a table.. When we were eventually seated the lady gave us our menus and left us to order our food via the app..(we had acquired the app due to going to Lakeside) firstly we were unable to order £9 lunch menu which was blanked out on the app.. the 0% beer on the paper menu was not available on the app.. We wanted to ask a member of staff about these issues but no person to be seen.At this point this should have been seen as a red flag!!We ordered our food... mistake.. Its fair to say there was nothing gourmet about it..My burger which was meant to be medium rare in which they placed a tough scrap of boot leather in its place.. the wifes burger bun must have been passed the used by date as it was so stale the top had the same texture as a crouton..When the food was served, the boy that served it kindly asked whether we wanted any sauces in which we asked for ketchup and mayo.. 5 minutes goes by with my boot leather getting cold only to look round and see the same boy cleaning a table.. At this point I am quite frustrated so I go and ask him where the sauces were in which he directed me to the other side of the restaurant to get them myself. Its a shame he did not explain that the sauces were self service when he delivered the food.. (Lakeside provided us with sauces)So to sum it up next time we will be going to the five guys opposite.. or maybe even McDonalds..
October 2023 by ali jawad
Waited for the food for more than an hour. Restaurant wasn?t even half full. Now Waiting in the queue for refund, absolutely ridiculous service. Dont think we?ll be coming back for this.
September 2023 by S Scott
Great quality food and reasonable lunch deals 9 quid for a burger side and drink. Bluewater team were friendly and efficient. Only drawback - as had sensory kid with me was loud radio in background conflicting with background music as we were sitting near the kitchen. Will definitely be back. Thank you ?
September 2023 by S Roberts
Pretty good place for a quite lunch, staff dident bother us once and just let us enjoy our meal. Burger was perfectly cooked to my request, could do with bigger portions of fries and larger plates, would be 5 star if they had a soda machine and offered bottomless drink. Even the fussy kids enjoyed the food.
September 2023 by Jordan Waring
There's a good £6.50 deal of a drink burger and chips- small portion but its perfect for a
August 2023 by Zach Gough
First time going here, staff were incredibly friendly and swift and the food did not disappoint, absolutely delicious and would definitely go again
August 2023 by Shane Roberts
Pretty good place for a quite lunch, staff dident bother us once and just let us enjoy our meal. Burger was perfectly cooked to my request, could do with bigger portions of fries and larger plates, would be 5 star if they had a soda machine and offered bottomless drink. Even the fussy kids enjoyed the food.
August 2023 by Stephen Stokes
Really good burgers and sides. Proper onion rings which seem to be harder to find now. Shame they've done away with their rosemary fries.
August 2023 by Greg
Pretty decent burger. I made use of the £9 lunch deal which included a Classic Beef Burger, Fries and a drink. Relatively speaking, that is a great deal - that is Burger King money but far superior.I love that GBK give you an option of how you would like your burger cooked from rare up to well done. However, I think this is where they can fall down a bit though as it means they need to get it right. I asked for 'medium', and it came out more 'medium to well done'. Saying that, it was a really good burger and if they just cooked it like that without giving any options then there wouldn't be any issues, but when they offer to cook it a certain way, then they should. They're creating expectations that clearly show it is hard to keep up with. It was similar with my Son's burger, he asked for 'medium to well done', and it was clearly 'well done'. Back to my food though, the toppings were pretty good, the glazed bun was nice and the fries were decent. It would be a 5 star rating but for the expectations around how they cook your burger. This hasn't put us off at all though, we will be returning with our other Son but we'll ask for the lower level of cooked than we actually want, so I'll ask for 'Rare' to hopefully get 'Medium'.
July 2023 by Harry Russon
Couldn?t fault my experience, friendly staff, excellent food, fast service. Looking forward to visiting again!
June 2023 by Matt Heron
Took my wife and daughter here for pre-father?s meal. To be fair to them mine and my daughter?s beef burgers were absolutely delicious. My wife?s chicken burger on the other hand was pink and uncooked in the middle. Staff tired to tell me this was due to it being thigh meat and that line was repeated when I contacted the management. I?m not convinced but judge for yourself.
June 2023 by Darshan Mangat
Great food, absolutely love their burgers fresh when eating in - the place is unbelievable quiet every evening with lots of seating so if you want a quieter atmosphere this is the place. Service is always nice too, massive fan
