January 2024 by Google user
This is a nicely laid out and large JD store. They have clothes and shoes for everyone and each time I go in there with my family they always find something they like. Definitely worth a look round if you're in Bluewater
November 2023 by Martin James
Clean!Friendly!The sales assistant went above and beyond to help.Thank you.
October 2023 by clare cowland
Music at full volume unhelpful staff when asking a staff member to get me a pair of shoes he said I will be right back 10 minutes later I ask him why haven?t brought the shoes over he said um I?ll just get them then he goes of to chat with his freinds then I ask again where are they he says the machine didn?t work I walked out
September 2023 by stylishnene 01
so busy nd packed full. probably due to the time of the year (august). so many young student staff around. well I couldnt get the sizes in store. the staff wanted to reorder online but i will not get the discount either. so i ended up with a refund and buying online.rubbish packaging. all shoe boxes came squashed. first time shopping ih jd sports, probably wont be buying anytime soon. i prefer ordering directly from companies. better deals as well on the main websites.
July 2023 by Opinionated Visitor
Very cold customer service, staff on till look feed up and couldn't care less. Grab the item scan & go kinda robotic customer service, can you provide a customer service who matches the prices in you premises?Store is clean overall
July 2023 by Darryl Bannister
Very nice JD, only downside. Some.of the staff need to smile and cheer up.
June 2023 by Brian Beckett
The staff let this place down they all look like they want to be elsewhere, we were looking to get my son some new astroturf trainers but gave up as pretty much every member of staff said to give them a minute then promptly disappeared. There's always a good selection of everything but that might be down to the staff not wanting to sell anything.
June 2023 by Seabastian Soffia
Bought a pair of expensive snickers there, only because I wanted to, staff to no help whatsoever, only when I asked if they have the size I was looking for, and even then, they seemed bothered by my interruption. I am trying to get a hold of someone over the phone for the last 2 weeks, no answer as I tried calling the bluewater shop numerous times, in different days at different times of the day.
June 2023 by Suzie Roost
Shopfloor girl was polite enough, boy in changing room very polite & chatty, girl at the checkout didn't say a word !Not great service, but they had what I wanted at the time.
May 2023 by Andrew Barnes
More of a staff social event, than a customer focused store.The music volume is more like a night club than a shopping experience, and I felt that I didn't want to interrupt the staff chatting with friends. I was in there 30 minutes before giving up and walking out.
April 2023 by Tricia ?Patsy? Cummins
Staff have no interest in helping you. They are more interested in chatting to each other about there plans for the night. Waited over 30 minutes for the size shoe we needed. Absolute joke. Kids running the store who have no interest.
February 2023 by Shivaji Yadav
The managers never talk to their employees politely. They treat the employees like slaves and never appreciate their work. Even during super busy hours the managers expect employees to be fast and just shout at them even when they are giving their best to the job. When asked about this behaviour they say ?it?s purely business?, but businesses don?t treat their employees this way and it?s unacceptable. Being polite to the employees and showing them that they are important will eventually give the company more productivity and value.I request the higher management to take an anonymous feedback about the managers and they?ll know what all is going wrong in the store.
February 2023 by Jack Stapley
The customer experience is great and the workers are friendly and helpful although the music is often played a little too loud
January 2023 by Nicole Oguchi
It's one of the biggest JD Sports I have been to. Always too many people, guessing it's very popular. It ofcause also means that, the waiting time is very long for paying for your things. But I have found great offers every time, so that it nice.
January 2023 by elizabeth Hobley
Worst staff! Asked someone for pair of trainers, he went a got the size and passed us onto someone else. We told her that we would get them and said we was here to exchange she didn't say anything and passed the trainers onto another worker and he walked away with the trainers without saying anything. We stood there for 20 mins before going to find someone who said they were at the till. But no one told us and we was left standing in busy shop with a toddler. The staff seemed to have no interest to help or be there. All staff looked 16-18 with no care for anything standing around chatting.
