January 2024 by Lina T
My local shop which has everything you could possibly need for a convenience store. Owned by the friendliest couple who always go out of their way to help and even have a chat with my 2 year old niece who loves the attention. The people who think otherwise maybe need to look at the behaviour and mood they give out themselves and maybe what they receive back will gradually start to change.. Not everybody is the same and everyone has their days, especially during the rush of the Christmas period so I wish people would give retail shop owners a little bit more credit!!
January 2024 by Gabrielle Tamosaityte
Our local shop & post office. The loveliest husband & wife team- super friendly, always asking how your day is and will go out of their way to help you. There are a variety of abusive customers in the area so if the staff aren?t super friendly to you they?ve probably just had a hard day dealing with those types of people that particular day. Sometimes it?s nice to remember to just be kind, this is a family run business and they literally work 24/7. A smile might cheer other people (and yourself) up! 10/10 the loveliest local shop- ignore the bad reviews. Hermes & Royal Mail services, good selection of necessities (even some frozen foods & a big choice of biscuits), open late. What more can you ask for!
December 2023 by Johnny Ronaldo
Worst customer service ever given by the small, angry and bad mannered lady behind the counter ! I mean it ! This lady?s attitude to the customer is actually unbearable. She has some angry issues and just lash out at the customers . Today was my last trip to that shop . Will complain to Nisa how they can have someone like her on that shop . Trust me , if you are around go inside to see it ? it?s priceless !
December 2023 by Daniel Rogers
As you can see from the many reviews. The short lady working here is extremely rude. Would urge locals to avoid spending money or time here and go to the Nisa local in stone, Tesco express just down the road or the post office in town. Since she derives pleasure from acting as an authoritarian, being aggressive, condescending in down right nasty it?s best she loses all customers!
November 2023 by Vanessa Pereira
Amazing customer service! I like to use cashback and money saving apps like Jisp and sometimes have a hard time in stores when it comes to redeeming offers but the staff over at the Brent Nisa local make me feel welcome and are incredibly nice!
February 2023 by Carnival Jay
The short lady that works here is absolutely rude and lacks basic customer service training. Avoid this post office at all costs. This post office is walking distance from my house, but I would rather drive five minutes to another post office.
October 2022 by Sarah Batty
Please whatever you do, do not send parcels through this shop! I sent a very expensive item and according to the tracker it never left the shop. The shop owners were very rude and not helpful especially the woman manager. My parcel never got delivered so you can imagine the conclusion.\\n\\nI can't reply so I will add to this comment! I had contacted the courier service and apparently it went \\\"missing\\\" as others went missing from your shop apparently. And you did not give me the driver's number! Regardless the woman manager is utterly rude!
September 2021 by Joseph Brooks
Really friendly staff and good services such as the post office and Hermes
September 2021 by Zodiac88
Lovely shop, wide range of products and the post office is an added bonus run by efficient and helpful staff.
July 2021 by Glafkos Havariyoun
Have been going to this shop many times now. Most of them for parcel returns and Royal Mail. Very handy to have these services in a local shop. They have a large range of items (food, drinks and stationary) and prices are reasonable. Staff are helpful as well!
July 2021 by Roxy Eaton
They are so friendly and welcoming. They speak to my children who have special needs brilliantly, always so lovely and chatty. And when my children go to the counter with their bits they always encourage them to say what it is what they want or need. Such a brilliant family, such a wonderful shop and not over priced like most corner shops and such a wide variety available.
July 2021 by Pritesh Patel
Great service and always smiling faces ? welcoms you
June 2021 by Simone Webb
respect the boss, and the boss respects the customer. tidy place, and a good local
May 2021 by Maria
It seems you get different service depending who served you. The gentleman are kind and understanding the lady is rude , likes to show authority and enjoys agitating customers. In customer service you are only as good as your worst employee, something she needs to know if she has had any training. If a customer is panicking about where she is parked maybe do not respond with \\\" not my problem\\\" wow if I heard a member of my staff say that to a customer. The reason why I retaliated and was defensive is because with 25 years experience in customer service I could see you holding the threat of not giving the parcel out as enjoyment of your authority and i needed to show my son that you do not give in to people like that. All you have done is upset my son and added to the reviews on your service.RESPONSE thank you for your reply , for a start i did not swear at her, she would of loved that and used that again as a power of authority and another thing my kids have always collected parcels from the gentleman with the appropriate ID as you have read from below comments it seems the lady seems to deliver the same sort of service its not a one off if you think responding to a customer itd not my problem instead of helping rush the process is acceptable then you will find more reviews from other customers. Again looking at the comments about her service nothing gets done .
April 2021 by Coral Construct
Employees don't wana help if the service is free\\nThey just say we don't have\\nI was there to make identity check and I was refused saying we don't have this option in ower post office they did same if you wanna send money with moneyGram\\nAlways system doesn't work\\nI call post office customer service and say this branch must be able to make all of this services\\nThe lady who works there playing with her phone instead to serves customers\\nNever gona buy something from that shop again and I hope they will be closed soon
