December 2023 by Google user
Lovely, but it was busy I couldn't get any help from the customer service reps, so I had to walk out. Hoping the branch in Chatham can help me make my purchases.
November 2023 by Heather Clack
Love this shop.Customer service outstanding
October 2023 by Sandra Spencer
Sales assistant was so helpful nothing was too much trouble
September 2023 by Ray Scutt
Very friendly service in the particular branch on the first floor at Bluewater, unlike the Pandora branch on the lower floor at Bluewater where the staff are quite rude and arrogant.
September 2023 by Susan Westwood
Fantastic pandora store. Brought myself a new charm the store was very attentive. Staff members were very friendly and would do anything for you. They were training a new member up but you would not think so. I would certainly shop here again.
September 2023 by Ian Armstrong
Got what we wanted, great they do Disney stuff as used to have to wait for US trips.
September 2023 by Claire x
Ordered a bracelet online for my daughter, it was the wrong size. Took it in store was very happy to exchange it, but it was also the wrong size again ( this was my fault not theirs) went back same day with daughter and they sorted it all out letting her try charms on with her bracelet and making sure she was happy! 5* customer service
August 2023 by Leroy Francis (Lee)
We found a nice anniversary gift fir my wife. Great service here as we've come to expect, the assistant showed us something better than we chose which we then bought.
July 2023 by Rkj
Staff lack basic customer service skills.After looking online and finding items I wanted to try on in person I went and visited both stores in Bluewater at the beginning of the week only to be left disappointed and empty handed from both.Staff didn't even acknowledge me and my partner even though we expressed that we wanted to take a closer look at certain items. Not even a "hello" as you enter the store or "I'll be with you shortly after this customer" while waiting, then staff would go on to help others who entered the store after us.In the lower ground store there was 2 other staff members available to speak to us but they chose to ignore us so we walked out.
July 2023 by Jb
Staff lack basic customer service skills.After looking online and finding items I wanted to try on in person I went and visited both stores in Bluewater at the beginning of the week only to be left disappointed and empty handed from both.Staff didn't even acknowledge me and my partner even though we expressed that we wanted to take a closer look at certain items. Not even a "hello" as you enter the store or "I'll be with you shortly after this customer" while waiting, then staff would go on to help others who entered the store after us.In the lower ground store there was 2 other staff members available to speak to us but they chose to ignore us so we walked out.
June 2023 by Sadz S
Really rude staff. Not interested in helping customers. Deal with customers with rudeness and not professional. I wouldn?t recommend it.
June 2023 by Rita Driver
Great customer service. Warm friendly atmosphere. It was my birthday, and I had received a duplicate charm. I was very pleased to be able to exchange for a lovely owl charm. I love it. ??
June 2023 by Nav S
Mean rude staff lady called Jayda and Yeliz had no appreciation for customers who were waiting when asked to attend Jayda simply shrugged and she was unavailable saw quite a few customers including me walk out !
April 2023 by Loulou
Great place staff always very helpful and friendly
April 2023 by Liv Scott
Lovely store and staff. I was served by Jazmin who was extremely friendly, helpful and patient (when I was being indecisive). Left happy and with two new additions to my Pandora collection
