December 2023 by S Jay
Excellent care and prompt attention on my recent visit.
December 2023 by Pauline Welch
Amazing staff. Helpful, friendly and went above & beyond to help get my son his glasses. Best branch I?ve ever used.
December 2023 by Eyituoyo Okome
Respectful n polite staff, visit didn?t take long
November 2023 by Collen Shereni
Good services provided,specs were good quality and frame was as expected.Staff is friendly!
October 2023 by Nigel Chapman
I received a very good and efficient service . They are busy but that can only be a good thing as they are popular. I did have to wait a little but it was worth it
October 2023 by kelss richards
This was my first visit after finding out a new diagnosis and the whole team was brilliant and really helpful and they seemed really happy so it was a really nice atmosphere, also Elliott was really nice and really informative.
October 2023 by Lucy Sirr
Really lovely store. Staff are friendly and helped me so much as I?m very indecisive. Felt really looked after. Thank you so much!
August 2023 by kay mould
Ok its cheaper to have new glasses than just have new lenses so had to buy the exact glasses ?
August 2023 by Lisa Brown
What amazing staff!!!! I left my sunnies on holiday and was in such a panic but the manager Lucy was so kind and caring and now I collecting my brand new TWO pairs so sunnies next week!!! Thank you specsavers!! You?re life savers!!!
August 2023 by kayla cornelius
Very helpful, was seen on time and wasn't pressured into buying something I didn't really want. Great with children too.
July 2023 by Myat Kyaw
I was in for an eye test for new prescription lenses. I was early by an hour for the appointment so they facilitate by moving the schedule ahead. The optometrist Mr. JP was super friendly and very good at assessing my eyesight. Ms. Geanina was very helpful with choosing new styles for me and also very patient with explanations for different lens modifications and prices. Will visit again if I ever need new prescription lenses in the future.
July 2023 by Steven Parsons
Friendly, thorough, highly efficient, and inexpensive. What more could I ask?
July 2023 by mick clarke
Service was great from start ro finish helpful and polite staff and glasses fit perfectly
June 2023 by Marina Boyce
Just wanted to pick-up my replacement prescription glasses. They never answer the phone, so I wasn't able to make an appointment. Went directly to the shop and been told to come back after few hours. That means another £14 for the minicab, almost as much as my prescription glasses. The attitude of the staff is not very professional.Lots of people waiting with delayed appointments. Will never use again Specsavers in Dartford.
June 2023 by Ben Wood
Not the best experience. Initially went for an eye test, booked at 10:25. Received a phone call asking me to arrive 15 mins before, so I arrived at 10:10. To be greeted on entrance by one lady who told me I was too early and should just loiter. So I looked at the glasses on display. 10:30 ish the same woman came to collect me and take me for some pre testing. It was a shambles and robotic. Just a fumble through. Then take a seat and wait.I finally get to see the optician, a relief he knew what he was doing. Such an asset to specsavers and saved me from giving a 1* review. He was friendly, knowledgeable, certainly not robotic and thorough.So, after the test, he asked a floor staff member to repeat a test, they sent me to look for glasses and would call me. So I chose 2 pair of glasses and loitered a little more. They were getting a little busy and were running around in a panic. Finally a young lady approached me and started sorting the glasses out then left, went to assist someone else. Then a young chap came to me, he was so nervous, he didn't appear to have a clue. The optician came out and saw me still there and asked the staff if I had had my test done again, which The staff said yes. But I hadn't. So I pointed it out and it was sorted. Experience was just a mess. No one takes ownership of clients, so no one knows what's going on. Saving grace is when I collected the glasses, Chloe was fab. Knew exactly what she was doing. I won't be returning to this store at all.
