November 2023 by Sue L
Omg fitting roomsBad enough when you have to queueBut waiting there then rude assistant just shouts out scan the screen waving her hand pointing at this big touch screen. Then saying it?s telling you now to go to fitting room 6.After trying on clothes then we come outThen having to queue to scan the barcode to say we?re leavingI don?t have time for this worst invention of cutting back on human beings savings companies more money! So I dumped my stuff on a queue barrier!
November 2023 by Primoz Fonda
Lot's of people with great sense of fashion, but felt like I'm in their way and had to evade them all of the time. I'm glad I'm not being dragged there too frequently. A safe space for shopping companions would be greatly appreciated ?
November 2023 by Caroline Patterson
Really helpful friendly staff we accidentally left some shopping bags which they had kept safely behind counter such a relief as granddaughters had been spending birthday money on clothes in bags.
October 2023 by Neil Bewsey
As a man who is often dragged around clothes shops against my better wishes, I have to admit that Zara isn't too bad in comparison to others. It's always clean and well lit, seems to have a good range of sizes and I've been shown that they have decent kids clothes too.
October 2023 by Dawn Wright
Not the best floor plan, and it feels cramped despite being fairly large. But had a few of the items I was looking for
August 2023 by Sophie Tsavalos
I love Zaras clothes but the tills are so slow even when the queue is small, Its not a place you can't just pop in...you have to allow yourself quite a bit of time to wait at the tills.
August 2023 by Daphne Cook
My Granddaughter chose some lovely Satin Shirts for starting 6th form. They look very smart as well as pretty.
July 2023 by Opinionated Visitor
I like zara, I just find the one in lakeside is better organised, with sales are displayed well and the rest looks much better.Staff in here are friendly and premises are very clean.
July 2023 by Priyanka Sharma
Good for youngsters but not much of options if you're above 35. Also the self check-out its great. When you try to remove the pin from the clothes it can rip it easily.
May 2023 by kelly brenson
Never ever returning to this store again! I queued for 35 minutes to return a gift that I was given I had the receipt but obviously didnt have the payment card as it was a birthday gift for me but didnt fit. The receipt clearly states if you dont have the original card they will give a gift voucher which I was happy with but the salesman said no i will have to swap if for something else so an exchange, i asked to see manager as its against policy she too refused and I was forced to have an exchange on an item I didnt particularly want. The manager was very rude to and doesnt know her own policy! Never returning
May 2023 by Ping Pong Cheung
You can shopping in famous store.I come early morning, so not crowded with people, in the afternoon crowded with people.The food court have many diffrent choice,but the place not well cleaned.
May 2023 by Lydia Taft
Queuing system is awful they never have full staff of the tills even on bank holiday weekends, they?re understaffed. Queues take about 15-20 minutes to get through and the staff are never polite or even crack a smile.
April 2023 by ELLEN MERCIECA
The staff here are like zombies. They don?t speak, don?t smile, no eye contact, they don?t even look willing to help when you have a question. Also super slow at the tills. I asked a manager if I could do a return elsewhere because I was on crutches and the returns queue was about 45 mins long and she flat refused and walked away. (There were no queue at any of the tills) It?s also about a million degrees in the shop, it?s so hot and uncomfortable. There?s zero customer service here and if I could give a no star review I would.
April 2023 by Meera Anand
It is always a pleasure to shop in Zara. Their current kids apparel is amazing. I can't wait for them to get their Zara basic trousers. I am struggling to find them
April 2023 by Sammi James
The staff here are like zombies. They don?t speak, don?t smile, no eye contact, they don?t even look willing to help when you have a question. Also super slow at the tills. I asked a manager if I could do a return elsewhere because I was on crutches and the returns queue was about 45 mins long and she flat refused and walked away. (There were no queue at any of the tills) It?s also about a million degrees in the shop, it?s so hot and uncomfortable. There?s zero customer service here and if I could give a no star review I would.
