March 2024 by Hannah Humphries
Visited Biggs for the first time today for my usual check up. The team were phenomenal. The optician took the time to explain everything in detail, and provided some really helpful advice. I was then helped to choose some new frames from their fantastic selection. I didn?t feel pushed into a purchase, and I was allowed to take my time. Overall the whole team were extremely friendly, approachable and knowledgeable. I wish I could give more than 5 stars and would highly recommend to anyone.
March 2024 by Ben Jakob Cudworth
I have visited Biggs on numerous occasions for various requests regarding my glasses. Whether it's getting new frames, tinted lenses, sunglass clips, or silk polishing clothes, they have always been accommodating. Recently, I needed my glasses reshaped after accidentally squashing them in the glasses box in my car, causing them to warp. Once again, the staff at Biggs provided me with their friendly and helpful service. I can't recommend Biggs enough - they truly are the best.Benjamin Cudworth.
October 2023 by Michael Glaire
Based on my personal experience Biggs Opticians are head and shoulders above the other opticians on this High Street. The staff are caring, professional and very competent. I won't be going anywhere else in the future.
October 2023 by J4 Ondc
Fantastic service and aftercare! Just exemplary! Highly recommended!
August 2023 by Jason Fuller
I have been with Biggs opticians for over 40 years. I have been to all three branches and have always received an excellent service from them.
November 2022 by William Butterfield
Lovely local optometrist.
November 2022 by Mollie Ellis
Friendly and efficient
November 2022 by Simon O'Hara
Long term patient of Biggs opticians, always very helpful & professional. Would definitely recommend.
November 2022 by Laura Reece
Fantastic service, lots of information given and they were so kind to my nervous 9 yr old!
November 2022 by Dan L
Very friendly and helpful staff and Conor the optometrist was excellent.
November 2022 by george velonis
Very Helpful and friendly! Felt very well looked after answered all of my queries politely and efficiently!
November 2022 by Sophie Pilley
I?ve used Biggs twice recently, to get my young sons eyes tested and go get myself some new glasses. The staff are really friendly and helpful. The lady who carried out my sons eye test was knowledgable and made it an enjoyable experience for him. The young girl who helped me find new glasses was really patient and helped me find a some frames I absolutely love.
November 2022 by James Mullenger
Brilliant, helpful and friendly service. The staff here were fantastic when we visited while on holiday as our daughters glasses had broken. They went out of their way to fit us in and come up with a solution to repair her broken glasses. Fabulous customer experience. Thank you and well done Biggs!
November 2022 by Jennifer Kendal
Very odd encounter with a staff member today. Walked in to ask for my prescription to be told I couldn?t have it as it had to be signed and it was out of date. The person speaking to me was immediately defensive and aggressive in her tone saying things like ?I?m under no obligation to give you anything? and ?it?s not my problem the system didn?t text you to let you know you were due an eye appointment. You could have rung yourself.? I asked her to stop talking to me in such a way and I would book in for an appointment. There are always resolutions to problems without having to result in demeaning and aggressive tones. Considering I?m on a yearly watch list, and it?s been 19 months since my last appointment, it really is at the fault of the opticians. I have been going to this practice for decades and have never been spoken to like this before. I?m genuinely quite upset with this encounter.
November 2022 by Moira Cameron
- No eye tests available for one month.- No suitable frames available.- Paid for top lenses and two pairs were 'not fit for purpose'- No proper complaint procedures or satisfactory solution offered to try and retain existing patients.- Ushered into a side room and challenged.- Your better going to another optician as staff were also rude.- Caused me endless expense & inconvenience to get usable glasses.
