March 2024 by Tania Howcroft
Great chemist, fantastic pharmacist and staff, always available to help and give you advice. Also fantastic at sorting missing prescriptions and corresponding with the doctors surgery
September 2023 by C H
A frustrating business to deal with. Staff sometimes seem reluctant to deal promptly and in a friendly manner with customers. As a business, lacks some professionalism in dealing with the public. Not the best at communicating well eg today, Bank Holiday, no opening/closing hours on-line for them; no answerphone message when you ring to say when they next open.Using their much vaunted app, HealthEra, I feel that I am having to push them into the 21st century. They will not use it willingly in such a way as to notify me when a prescription is ready, so I have to drive over to find out or ring them up, neither of which I have much time to do. On one occasion, a member of staff told me that they were too busy to notify customers - showing either ignorance of a computerised system they want us to use, or just plain stubbornness not to be disturbed from the way they've always done things. I feel it's run on cosy provincial suits-us-to-do-it-this-way lines. Could do better!! Am considering of switching to either of 2 pharmacies in Deal town.
July 2023 by linda hall
Always have good service.
June 2023 by tillergirl3465
It is interesting that many of the good reviews about this place are from ?local guides?. Maybe strangers aren?t so welcome. I have visited twice whilst staying locally. As you walk in there is a large pillar which obscures the view of the working staff from the counter. One lady was walking towards me and clearly saw me come in and head for the counter before she disappeared behind the pillar. I then stood there like a lemon until I was discovered, there is no bell to alert staff. The second time there was a lady my side of the pillar but she had her back to me and was talking to a colleague behind the pillar. She carried on with her conservation for some time, before finally turning to me, somewhat grudgingly I felt. So sorry to interrupt your chat! Two quite rude experiences; I did not feel welcome.
January 2023 by Dawn Collins
I am so very grateful for the team at the pharmacy. They were so very helpful when there was a problem with my prescription. The staff were exceptional. They went above and beyond.Thankyou very much.
November 2022 by Veronica Dominguez-Bailey
Quick service. Professional and friendly staff.
November 2022 by Gordon Penny
Friendly staff who are happy to help with advice.
November 2022 by Jay Âû Carter
Nice friendly staff
November 2022 by Andrew
Very helpful staff
November 2022 by vicky jones
Absolutely awful! Extremely rude. Refusing to deliver my medication (which they have been delivering for many years) to my new address as apparently I?m not disabled because I?m young! Say they will deliver my medication then they don?t so I?m left without it for weeks! Also when I call to discuss the matter they refuse to budge and put the phone down on me! Completely unprofessional! Avoid! ?
November 2022 by FoundPopcorn798
Fantastic staff and atmosphere. Very helpful and sympathetic
November 2021 by JEFFREY BOTTOMLEY
Always use this pharmacy regular staff ste friendly
November 2021 by Michael Bowen
The staff at The Strand Pharmacy are superb! Professional, but also incredibly friendly, caring and helpful. They are always willing to help find a solution to a problem, and to go the extra mile to help you. Probably the best pharmacy in the UK!
November 2021 by Jonathan Wright
The staff were friendly and courteous and very helpful at resolving an emergency request.
November 2021 by Joanna W
Very helpful and friendly staff. Always happy to help with queries.
