February 2024 by Julie Webb
Tom has been a star.. my favourite watch has been mended.
February 2024 by Richard O'Sullivan
Thomas was very helpful, knowledgeable, and did a great job repairing my limited edition timepiece. Repaired water damage and installed new parts. My go to place now for all watch related issues. Thomas is a credit to the store ?
December 2023 by Samantha Nicholson
Great, friendly service and we would highly recommend to others.
December 2023 by Gary Wilson
Professional and quick service
December 2023 by Sherine Balogun
Brought my vintage precious inherited Gucci watch and they really did a great job on the clean and were swift. Took about 45 minutes. Thank you
December 2023 by Connie Ludlow
Excellent service. Removed links on my Rolex and sorted the strap out. Great pricing and top workmanship. Thoroughly recommend ?
November 2023 by Debbie Fortune
Thomas was excellent! He clearly had a great knowledge of watches and was extremely helpful. Thank you Thomas for great customer service at Bluewater today ?
September 2023 by Grahame Entwistle
My father's very old wristwatch stopped working; the attention to detail on what was wrong was excellent and was quickly resolve; I highly recommend The Watch Lab in Bluewater.
May 2023 by Tommy Atkins
Great service. Got there near closing time but still replaced battery and pressure tested my GShock. Definitely recommend ?
April 2023 by Munich Bier
Fantastic service, fixed the bracelet on my Omega Seamaster.
January 2023 by Richard Hancock
Do not use. Standards went way downhill after getting taken over by Timpsons.Anyone who knows watches knows not to let Timpsons touch them with a fingernail, the same is now true for The Watch Lab.All that is left of them is a sign above the door, even the Services are now all sent to Timpsons Service centre. Those clowns don't even put the seals back into watches, let alone reseal. Stay, away.
December 2022 by Chris
My watch needed a new battery and seal. Its a divers watch. I was told it would cost £24.95 and included a pressure test. When i came to collect the watch it hadnt had a pressure test and the technician said theres a fault with the watch. He charged me £24.95. I questioned him asking why am i paying the full amount if you cant do the test. He said insurance costs. He wouldn't give me a discount.I made a complaint to WatchLab customer services who then looked into the matter. They advised that the technician couldnt remember me and insulted me by saying he would of given a discount if id asked for one. I reiterated that i did ask and it was denied. They even suggested going back to the store which they knew was 300miles away as my watch was repaired while visiting Kent for a few days. Customer services still have not replied to my returned email.I wont be using this company again they dont care about customer service and it appears they blame customers for when things go wrong.This happened at the Bluewater store
October 2022 by Yost Hou
Fixed my Armani watch battery for £30, took 20 minutes.
October 2022 by Adam Ben (Harabe7336)
Fixed my problem which no other watch or jewelry expert could do! Would recommend.
October 2022 by Janet B
Stunning service beyond belief from Matt. Will only come here now. Thank you.
